it service delivery manager

3 weeks ago


Cape Town, Western Cape, South Africa Danté Personnel Recruitment Full time

SA - Western Cape, Cape Town - CBD

IT SERVICE DELIVERY MANAGER - CLIENTS / VENDORS / STAKEHOLDERS

POSITION BASED IN CAPE TOWN

We are seeking candidates who primarily engage with internal vendors and stakeholders. The role will require close collaboration with the Recruitment Manager, Workforce Planner, Transitions Manager, etc., as well as managing clients visiting SA who will be operating in South Africa.

Minimum Requirements:
  • Graduate, Preference for B.E. / B. Tech with industry-recognized certifications like ITIL / ITSM, PMP. ITIL Certification essential.
  • Must be able to work in a 24 / 7 environment - 14:00 - 23:00 and 15:00 - 24:00.
  • IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
  • Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client/internal stakeholders.
  • Responsible for identifying, implementing, and reviewing service improvement initiatives.
  • Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client process.
#J-18808-Ljbffr

  • Cape Town, Western Cape, South Africa Communicate IT Full time

    We are looking for a Technical Service Delivery Manager to join our team at Communicate IT in Cape Town.Job DescriptionThis role involves managing technical service delivery, ensuring quality solutions to clients. You will be responsible for reviewing production platforms for stability, performing necessary maintenance and housekeeping tasks, and identifying...


  • Cape Town, Western Cape, South Africa EXL Full time

    Job SummaryThis role involves leading the end-to-end management of key accounts, focusing on IT service delivery and call center operations. The successful candidate will have a strong understanding of cloud technologies, IT networking, and contact center platforms.Key ResponsibilitiesClient Portfolio Management: Responsible for managing key accounts,...


  • Cape Town, Western Cape, South Africa Exl Full time

    About the RoleWe are seeking an experienced IT Service Delivery Manager to oversee and enhance service delivery operations, manage client relationships, and drive service excellence. The ideal candidate will be client-focused with a proven track record of delivering exceptional IT services, optimizing customer experience, and maintaining high service...

  • IT Service Delivery

    3 weeks ago


    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Our BPO client is looking for Service Delivery candidates:Basic Function: This is a business and client facing role that ensures seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.Essential Functions:Client...


  • Cape Town, Western Cape, South Africa QE Services IT Recruitment Full time

    About the RoleThe QE Services IT Recruitment team is seeking a seasoned Project Delivery Manager to lead our projects to success.Key ResponsibilitiesOversee multiple projects, ensuring they are delivered on time, within scope, and within budget.Develop project plans, identify risks, and develop mitigation strategies.Manage project budgets, forecasts, and...


  • Cape Town, Western Cape, South Africa Full time

    Job OverviewWe are a leading contact centre solutions provider seeking an experienced Call Centre Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective service delivery.Main Responsibilities:Developing and implementing strategies...


  • Cape Town, Western Cape, South Africa Teraco Full time

    The Service Delivery Manager will be involved in a variety of tasks to provide a high level of service delivery to new clients and create long-term client relationships for the existing portfolio of clients.PURPOSE OF THE ROLETaking full ownership and responsibility for operational delivery and stability of clients assigned, and support other SDMs in...


  • Cape Town, Western Cape, South Africa Teraco Full time

    The Service Delivery Manager will be involved in a variety of tasks to provide a high level of service delivery to new clients and create long-term client relationships for the existing portfolio of clients. PURPOSE OF THE ROLE Taking full ownership and responsibility for operational delivery and stability of clients assigned, and support other SDMs in...


  • Cape Town, Western Cape, South Africa Vision Elevators Full time

    Job SummaryThis role requires an experienced professional to lead and manage the service delivery team at Vision Elevators.Deliver high-quality services to customers.Maintain strong relationships with customers and stakeholders.Key ResponsibilitiesDevelop and implement service delivery strategies.Monitor and report on key performance indicators.Provide...


  • Cape Town, Western Cape, South Africa Top Recruitment Full time

    Job SummaryWe are seeking a highly skilled Network and Service Delivery Manager to join our team at Top Recruitment. The successful candidate will be responsible for managing the delivery of IT services to the business, including network security, helpdesk support, and IT infrastructure management.Main ResponsibilitiesManage the delivery of IT services to...


  • Cape Town, Western Cape, South Africa Exl Full time

    About ExlWe're a leading business process and technology services company. Our team of experts helps clients drive growth, improve efficiency, and reduce costs.Job DescriptionThe Assistant Vice President-IT Service Delivery Manager will oversee our IT service management operations, ensuring exceptional delivery quality and client satisfaction. Key...


  • Cape Town, Western Cape, South Africa beBee Careers Full time

    Job Summary:The Service Delivery Manager is responsible for managing and controlling the infrastructure and its service lines, providing exceptional customer service with both internal and external stakeholders.Key Responsibilities:Deliver exceptional customer service with both internal and external stakeholders.Manage and control the infrastructure and its...


  • Cape Town, Western Cape, South Africa beBee Careers Full time

    As a Service Delivery Specialist, you will oversee the delivery of services to high and medium touch customers, ensuring high quality, efficiency, and customer satisfaction. This role involves collaborating with internal teams, managing service contracts, and implementing processes to optimize service delivery and service integration.Key...


  • Cape Town, Western Cape, South Africa beBee Careers Full time

    About the RoleWe are seeking a highly motivated and experienced Service Delivery Leader to join our team. As a key member of our management team, you will be responsible for leading and managing our service delivery teams, ensuring exceptional customer service and achieving business objectives.Main Responsibilities:Service Delivery:Team Leadership: Lead and...


  • Cape Town, Western Cape, South Africa beBee Careers Full time

    We are seeking a highly skilled Client Experience Manager to join our team. In this role, you will be responsible for building strong customer relationships, managing service delivery organizations, and ensuring high service standards. Your expertise in leadership, problem-solving, and program management will be key in driving our service delivery...


  • Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    About the Role:This business-facing position ensures seamless IT service management, driving business growth and creating value through IT intervention.Key Responsibilities:Client Portfolio Management: End-to-end ownership of key accounts from an IT service delivery perspective.IT Service Management and Delivery: Lead service delivery reviews on SLA...


  • Cape Town, Western Cape, South Africa beBee Careers Full time

    Career Opportunity: Service Delivery SpecialistWe are seeking a suitably qualified and competent individual to specialize in service delivery.This role involves leading service management functions between departments and managing ICT initiatives and projects.Main Responsibilities:Specialize in service delivery functions.Lead service management functions...


  • Cape Town, Western Cape, South Africa Tata Consultancy Services Full time

    Location – City of Cape Town, South AfricaJob type – Full timeAbout Us :Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated...


  • Cape Town, Western Cape, South Africa Tata Consultancy Services Full time

    Location – City of Cape Town, South Africa Job type – Full time About Us : Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered,...


  • Cape Town, Western Cape, South Africa Pure Placements Full time

    Are you a proactive and detail-oriented professional with a knack for client service and relationship management in the IT Distribution space? We're looking for a Service Delivery Administrator to support our Service Delivery Managers and ensure seamless service to our clients.What You'll Be Doing:Act as the key support for Service Delivery Managers,...