It Infrastructure Manager Centurion

6 days ago

Centurion, Gauteng, South Africa Spesnet Group Healthcare Innovation Applied Full time
Infrastructure Manager

The infrastructure manager is responsible for providing the strategic direction for the infrastructure function on a group level. You will lead the development of infrastructure strategy and architecture standards and procedures for the organization.

Duties & Responsibilities
  • Manage overall IT day-to-day operations to improve infrastructure costs, performance, and end user satisfaction.
  • Provide leadership in planning and managing computer operations, production support, systems and database administration, and network operations.
  • Ensure system performance and SLAs are met.
  • Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands.
  • Manage the physical infrastructure to achieve the full asset life cycle of all assets.
  • Manage strategic relationships with key IT product and service providers.
  • Provide in-depth technical expertise for both tactical and operational initiatives.
  • Provision, in close cooperation with third-party service providers, an IT infrastructure suitable for the group to access and use their business applications.
  • Assess the impact of IT industry trends on current and future enterprise infrastructure needs and projects.
  • Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.
  • Engage with software development teams to maintain the balance between capacity, availability, and security across the infrastructure.
  • Analyze and predict trends and develop long-range plans designed to maintain cost-effectiveness.
  • Participate in IT strategy planning activities.
  • Design and troubleshoot the group's global network of IT services to meet the functional objectives of the business.
  • Develop reporting for vendor performance in areas including quality, capacity, systems, and responsiveness.
  • Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure-related risks.
  • Work closely with project team members' line managers for time allocation and prioritization.
  • Manage a dynamic team of employed staff and outsourced service providers to elevate the capabilities of technology systems to meet business needs.
  • Participate in the budget process.
Desired Experience & Qualification
  • At least 5 years of proven IT management experience, including managing teams responsible for architecture design and deployment, systems lifecycle management, and infrastructure planning and operations.
  • Experience in network design and administration, data center operations, database administration, and systems programming and administration.
  • Strong people and relationship management skills.
  • Practical working knowledge of ITIL and/or MOF practices (preferably ITIL certified).
  • Practical working knowledge of Information Security best practices (preferably ISO 27001 and/or CISM certified).
  • Understanding of TOGAF, COBIT, and POPIA.
  • Experience leveraging cloud-based solutions as part of the infrastructure (preferably Azure and/or AWS).
  • Ability to think logically and demonstrate strong analytical and problem-solving skills.
  • Ability to manage internal and external projects from inception to completion.
  • Expertise in setting and managing customer expectations.
  • Skill in conceptualizing creative solutions and presenting them to senior management.
  • Strong knowledge of business needs with the ability to establish and maintain a high level of internal and external customer trust and confidence.
  • Ability to develop and deliver projects using leading-edge technologies.
  • Experience working with vendors.
  • Excellent oral and written communication skills.
  • Ability to work within a defined budget while ensuring delivery.
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