IT Technician

4 weeks ago


Cape Town, Western Cape, South Africa Medipost Full time

Listing reference: medip_001329

Listing status: Online

Apply by: 14 February 2025

Position summary

Industry: Pharmaceutical Sector

Job category: Helpdesk and Technical Support

Location: Cape Town

Contract: Fixed Term Contract

Remuneration: Stipend and Transport Allowance

EE position: Yes

Introduction

Medipost Pharmacy is looking for a professional, disciplined and self-driven individual to join their dynamic IT Team in the capacity of an IT Technician (YES Program). The successful individual will be placed in WC CDU.

Primary purpose of the job:

  1. The responsibility of installing and maintaining systems and system compliance with staff in Medipost
  2. Maintenance of hardware and software
  3. Overtime may be required
  4. Required to work 2 Saturdays a month
  5. Network Cabling – on new projects, moves and maintaining
  6. IT support Hardware, Software, Desktops & Telephones
  7. Computer, Telephone and other devices moves
  8. Formatting and setting up, loading software and operational programs of PCs & Laptops
  9. Technical assistance via VNC/Telephone
  10. Scanning in faulty or damaged devices to be written off and destroyed
  11. Assisting in setting up Mitel phones for new users
  12. Working through tickets that are logged
  13. Closing tickets with full details
  14. Logging of tickets to COPFIN for faulty Kyocera printers
  15. Completing tasks in expected time frames and accuracy
  16. Mapping operational drives
  17. Loading of config files
  18. Loading and updating antivirus on systems
  19. Assist in asset tracking
  20. Reporting any network errors and problems to Network specialist
  21. Reporting any errors or problems that influence the incompletion of duties
  22. Assisting in annual/monthly stock take
  23. Assist in Technical Helpdesk when required

QUALIFICATIONS:

MINIMUM:

  1. Grade 12
  2. CompTIA A or other related IT professional certification

IDEAL:

  1. Valid driver's license
  2. Degree/diploma in IT

EXPERIENCE:

  1. Minimum knowledge of IT
  2. Expert knowledge in how operating systems and software work
  3. Medipost App
  4. Microsoft Office and Windows
  5. Excel and Word
  6. Troubleshooting in Windows

SKILLS REQUIRED:

  1. Excellent problem-solving skills
  2. The capacity to work well within a team
  3. Logical thinking
  4. Interpersonal skills as you will regularly be in contact with colleagues and/or customers
  5. The ability to prioritize your workload
  6. The capacity to clearly explain a technical problem to a customer/colleague
  7. Outstanding listening and questioning skills
  8. Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation

Specific Requirements/Other important information:

  1. Ability to prioritize large workload
  2. Ability to maintain policy guidelines within pressured situations
  3. Ability to act independently
  4. Ability to accept and take charge of projects allocated on short notice
  5. Willingness to work overtime during high-pressure periods

"Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions. Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace."

Closing Statement:

"We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Should you, however, not hear from us within a period of 2 weeks, you can consider your application unsuccessful."

#J-18808-Ljbffr

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