Lead, Strategy Development
3 days ago
An IT asset management specialist is responsible for managing all the hardware and software resources of the organization. The role covers hardware asset management as well as data analysis and reporting to track, manage and optimize hardware assets across the organization. The incumbent will be able to utilize data to ensure accuracy, efficiency and cost-effectiveness in hardware asset management.
Key Deliverables / Primary Functions
- Act as the HAM representative to initiate, onboard and deliver on new or existing Hardware contracts within the agreed scope. Must have an excellent understanding of the Hardware Asset Management Lifecycle.
- Review, develop and maintain Hardware Asset Management policies, processes and procedures to cater for the full IT Asset Lifecycle.
- Ensure accurate updates to the Hardware asset records, including inventory information, location details, user details etc based on the processes implemented and related calls logged.
- Collect, clean and analyze large data sets to identify trends, patterns and correlations.
- Develop and maintain dashboards, reports and visualizations to track key performance indicators (KPIs).
- Perform ad-hoc analysis and present findings to both technical and non-technical stakeholders.
- Implement automated reporting processes to enhance the efficiency and accuracy of assets.
- Schedule and lead meetings with the HAM Team, Senior Management and Clients to report on the state of the service, challenges, highlights and lowlights and improvement initiatives.
- Prepare meeting presentations, reports and minutes for review by the ITAM Senior Manager.
- Report any potential risk to the service as identified to the ITAM Senior Manager promptly.
- Review the Asset Baseline accuracy and implement corrective actions where required to increase the accuracy to an agreed level.
- Create and automate reporting on the HAM services to provide transparency to the clients and visibility to the teams on areas of improvement.
- Ensure contractually agreed deliverables for HAM are provided to the clients.
Core Functional Skills & Capabilities
- Customer Orientation
- Technical Report Writing
- Microsoft Office
Core Behavioural Competencies
- Job Match
- Leading and Supervising
- Persuading and Influencing
- Working with People
Minimum Qualifications
NQF 6: 3 year Degree / Diploma / National Diploma in Computer Science or Information Technology
OR NQF 4: Grade 12
Experience
5 years or more proven experience in IT Hardware Asset Management with strong focus on data analysis and reporting.
Grade 12 & 7 years or more proven experience in IT Hardware Asset Management with strong focus on data analysis and reporting.
Certifications
- ITIL
- CHAMP
- Professional Memberships in Relevant Industry
Special Requirements / Employment Condition
- Ability to work extended / long hours as and when required.
- Drivers Licence and Reliable Vehicle - both required.
- Hybrid Remote Worker.
Billable
BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.
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