Client Experience Co-ordinator
7 days ago
PURPOSE OF THE ROLE
Proactively identify obstructions to high quality servicing and implement strategies to deliver the required level of service to the client, utilizing the on-site resources. Support any issues that may arise at other sites, that impact customer satisfaction, and escalate to site management if required.
Main Functions Of The Job
- Adhere to company policies, procedures, and processes.
- High quality verbal and written communication with clients.
- Report any issues identified by means of logging tickets to initiate a resolution process.
- Execute frequent daily walkabouts in areas frequented by clients of Teraco. Identify any issues that a client may have and ensure that their requirements are being met.
- Facilitate a high-quality client experience offering to the client by the on-site staff, and if required assist with resolution or servicing.
- Must have a positive attitude and high levels of energy. Needs to be a problem solver and quick-thinking individual.
- Optimise client satisfaction.
- Gather and communicate suggestions, comments, and feedback to management.
- Plan and implement preparation activities that may be required for major client deployments, and/or execute on a plan provided by a Service Delivery Manager / Management to ensure high levels of client satisfaction.
- Support all required sites, to resolve or escalate client impacting issues.
- May be required to perform tasks not strictly defined in the job description, for which you have competence, during downtimes, when excess time is available.
- Accurate recording and data capture of queries, resolution, and follow-up.
- Accept and log tickets in the agreed queues in the expected turnaround times.
- To process and update tickets in expected turnaround times.
- Potential ticket escalation to other divisions of the business or technical teams.
- Monitor ticket queues and ticket closure for all tickets (irrespective of site) and escalate to Management if queues are not being managed appropriately, or any tickets are not being accepted for processing within 15 minutes.
- Assist clients in escalating reoccurring issues.
- Identify obstructions that impact client satisfaction and produce recommendations to management to address underlying root causes.
- Prepare and submit any reports that may be required from time to time.
- Report any incidents to management within SLA, where impact to clients require management notification i.e., act as management eyes and ears for escalation.
- It is critical that the individual is a self-starter who is willing to learn operations from other on-site staff, without management oversight in most cases.
- Must be a self-starter by nature.
- Must seek to continually learn and improve their skills.
- This role is required to work 8:00 - 17:00 Monday to Friday excluding public holidays.
- This role is required to work on-site at JB1/JB3 Isando, however, may be required to change location to another Teraco site, if the client requirements support a change.
-
Co-ordination and Project Administrator
11 hours ago
Pretoria, Gauteng, South Africa Pro Tem Full timeKey ResponsibilitiesWe are looking for a detail-oriented Co-ordination and Project Administrator to join our team at Pro Tem. The successful candidate will have experience in project coordination and be able to maintain accurate project data.As a Co-ordinator, you will be responsible for communicating the project's progress to team members and stakeholders...
-
Client Co-ordinator, Operations
2 weeks ago
Pretoria, Gauteng, South Africa Fidelity Services Group Full timeJob title : Client Co-ordinator, Operations - Fidelity CashMaster, WaltlooJob Location : Gauteng, PretoriaDeadline : March 18, 2025Quick Recommended LinksJobs by Location Job by industries Minimum Requirements:Matric / Grade 12 / National Senior Certificate Minimum five years' experience within a manufacturing environment Previous customer service...
-
Nightshift Co-Ordinator
11 hours ago
Pretoria, Gauteng, South Africa Execustaff Full timeAbout the RoleWe are looking for an experienced Logistics Sales Co-Ordinator to join our team at Execustaff. The successful candidate will have a background in manufacturing or engineering, preferably with experience in logistics and supply chain management.You will be responsible for processing orders, arranging shipments, and ensuring timely delivery to...
-
Pretoria, Gauteng, South Africa Department of Human Settlements Full timeJob title : Administrative Support and Co-Ordination OfficerJob Location : Gauteng, PretoriaDeadline : April 17, 2025Quick Recommended LinksJobs by Location Job by industries REQUIREMENTS :Matric/ Grade 12 or equivalent, undergraduate Diploma/ Degree in Public Administration/ Management or any other relevant qualification (NQF level 6/7 as recognized by...
-
Administrative Support and Co-Ordination Officer
14 hours ago
Pretoria, Gauteng, South Africa Department of Human Settlements Full timeJob title: Administrative Support and Co-Ordination OfficerJob Location: Gauteng, PretoriaDeadline: April 17, 2025REQUIREMENTS:Matric / Grade 12 or equivalent, undergraduate Diploma / Degree in Public Administration / Management or any other relevant qualification (NQF level 6 / 7 as recognized by SAQA).3 – 5 years' experience at entry level management...
-
Client Experience Manager
7 days ago
Pretoria, Gauteng, South Africa Teraco – A Digital Realty Company Full timeAbout the RoleAs a Client Experience Co-ordinator at Teraco, you will be responsible for ensuring high-quality servicing to clients. This involves proactively identifying obstructions and implementing strategies to deliver exceptional service.Main ResponsibilitiesSupport High-Quality Servicing: Identify and address client satisfaction issues, utilizing...
-
FICA / KYC Co-ordinator
2 days ago
Pretoria, Gauteng, South Africa Excellerate Full timeKYC Co-OrdinatorSouth AfricaWho we areWe are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.We support predominantly corporate clients...
-
Fabric Stock Co-Ordinator
14 hours ago
Pretoria, Gauteng, South Africa University Of Fort Hare Full timeNational supplier of a range premium local and international fabrics and wallpapers to the Interior Design industry seeks experienced stock controller to order, co-ordinate and manage stock levels.Key Responsibilities:Placing stock orders with both local and overseas suppliers.Consolidating weekly shipments and liaising with freight partners to ensure...
-
Procurement Co-ordinator
2 hours ago
Pretoria, Gauteng, South Africa Salesworx Specialist Sales Recruitment Full timeProcurement CoordinatorThe main purpose of the procurement coordinator is to co-ordinate procurement process from internal requirements to receiving the orders at premises.Procurement and Inbound DutiesSupplier pricing updates in Acumatica.Local and International Purchase order processing with correct incoterms and named places.Submit Proforma invoices/order...
-
Nightshift Logistics Sales Co-Ordinator
14 hours ago
Pretoria, Gauteng, South Africa Execustaff Full timeWe are seeking a Logistics Sales Co-Ordinator for Nightshift in the Pretoria area.Duties & Responsibilities :Process orders received, arrange shipment and ensure the smooth and efficient movement of goods / products to the customer for order fulfillment.Receive orders via customer portals and processQualify, confirm, check product availability and load...
-
Senior Results Co-ordinator
2 days ago
Pretoria, Gauteng, South Africa IIE Varsity College Full timeDirect Reporting LineHead: Academic OperationsVarsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...
-
It Customer Service Co-Ordinator
14 hours ago
Pretoria, Gauteng, South Africa We Buy Cars : The Car Supermarket Full timeWe are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team.In this role, you will ensure that our IT resources are efficiently scheduled, while also handling a range of administrative duties to support our department's smooth operation.You'll be a key part of our IT team, ensuring that projects are...
-
Communications Co-Ordinator
14 hours ago
Pretoria, Gauteng, South Africa African Parks Network Full timeBACKGROUNDAfrican Parks is a non-profit conservation organisation that takes on responsibility for the long-term management of protected areas in partnership with governments and local communities.African Parks manages 23 protected areas in 13 countries covering over 20 million hectares in Angola, Benin, Central African Republic, Chad, the Democratic...
-
Dc Co-Ordinator
14 hours ago
Pretoria, Gauteng, South Africa Vector Logistics Limited Full timeDC Co-OrdinatorPermanentMidrandOverviewWe are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. But we are also more than that.We are people serving people.While we boast the best in tech and infrastructure, our people are our greatest resource.With...
-
Pretoria, Gauteng, South Africa Personal Touch Financial Services Full timeBusiness Operations Co-Ordinator and Investment AdministratorGauteng, South AfricaAn Independent Financial Services provider is seeking a diligent, highly motivated, computer literate and energetic self-starter to join our team. We are specifically looking for a candidate with at least 3 years of experience in the IFA industry, with a strong understanding of...
-
Senior Account Director
11 hours ago
Pretoria, Gauteng, South Africa Mc2 Experience Full timeResponsibilitiesThe ideal candidate will have strong team management skills, the ability to motivate and build a winning team culture.They must also be able to communicate clearly, delegate projects, and manage multiple projects at once.Additionally, they should have a creative, open-minded, solutions-oriented approach to problem-solving and a broad and deep...
-
Project Co-ordinator
7 days ago
Pretoria, Gauteng, South Africa TreasuryOne (Pty) Ltd Full timeKey Responsibilities:Project Meetings: Lead client project meetings, ensuring alignment with project objectives. Provide clients with concise meeting summaries and minutes.Communication: Serve as the primary point of contact between clients, the implementation team, and other project stakeholders, ensuring smooth communication and collaboration throughout...
-
IT Operations Co-Ordinator
14 hours ago
Pretoria, Gauteng, South Africa Liyema Consulting Full timeWe are seeking a highly skilled IT License Management Specialist to join our team. This role is crucial in ensuring optimal license utilization, compliance, and cost-effectiveness within our organization. The ideal candidate will have a deep understanding of IT Service Management (ITSM), IT operations, and Agile methodologiesPOSITION INFO : Responsibilities...
-
Vacation Experience Manager
11 hours ago
Pretoria, Gauteng, South Africa Travel + Leisure Co. Full timeAre you passionate about creating memorable vacation experiences? We're looking for a talented Marketing Manager to join our marketing team at Travel + Leisure Co.! As a key member of our team, you'll have the opportunity to develop and execute marketing initiatives that drive occupancy and owner satisfaction.About the Role:You'll lead our in-house marketing...
-
Logistics Coordinator
11 hours ago
Pretoria, Gauteng, South Africa Ampath Laboratories Full time**Job Summary:**Ampath Laboratories is seeking a skilled Despatch Controller to join our team.The successful candidate will be responsible for monitoring the daily progress of despatching activities and co-ordinating urgent unscheduled despatch requests. Key responsibilities include maintaining good client relations, monitoring and co-ordinating daily...