Senior Customer Success Manager

1 week ago

Cape Town, Western Cape, South Africa Talent Sam Full time

Our client is a Customer Lifecycle Marketing platform leading the Customer-led Growth (CLG) movement. By providing journey tracking, automation, insights, and predictions, their platform empowers companies to concentrate on their customer base, attributing growth to strategic customer activations. Trusted by top marketing teams globally, the client helps them shift from simply driving demand to directly impacting growth.

Position Overview: We are looking for a highly skilled Senior Customer Success Manager with 5+ years of experience in a SaaS B2B environment. This role is ideal for those with a background in customer success or for seasoned Customer Marketers aiming to transition into a customer success position. The ideal candidate will act as a consultant and trusted advisor, nurturing client relationships and ensuring customer satisfaction and retention.

Responsibilities:

  • Develop and maintain strong relationships with customers, acting as their trusted advisor.

  • Guide customers in leveraging their platform to achieve their customer marketing goals and objectives.

  • Collaborate with clients to create tailored marketing strategies and campaigns, delivering best practices and innovative solutions.

  • Conduct regular check-ins to review progress, identify areas for improvement, and ensure maximum platform value.

  • Offer continuous support, training, and problem-solving assistance to customers facing technical or strategic challenges.

  • Collect customer feedback and advocate for client needs internally, collaborating with product teams for improvements.

  • Monitor customer health metrics, proactively addressing issues to ensure high satisfaction and retention.

  • Partner with sales and marketing teams to identify opportunities for expansion, cross-selling, and upselling to drive growth.

    • Minimum 5+ years of experience in a SaaS B2B environment in customer success or a related role.

    • Exceptional consulting and relationship-building skills, with the ability to engage effectively and provide strategic advice.

    • Excellent written and spoken communication skills, capable of conveying complex ideas clearly.

    • Strong analytical skills, problem-solving abilities, and a data-driven mindset.

    • Experience managing multiple client relationships and multitasking in a dynamic environment.

    • Familiarity with customer marketing technologies, methodologies and best practices is a plus.

    • Independent, proactive work ethic with a collaborative approach.

    • Bachelor's degree in marketing, business, or a related field.

    • Proficiency with MS Office; familiarity with CRM software (e.g., HubSpot) is a bonus.

    #J-18808-Ljbffr

  • Senior Customer Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa SupportYourApp Full time

    About the RoleWe are seeking a skilled Senior Customer Success Manager to join our team at SupportYourApp. As a key member of our customer success department, you will be responsible for managing client relationships and ensuring seamless service delivery.

  • Customer Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Quicket Full time

    Quicket provides Africa's leading ticketing, streaming, and fundraising technology platform.With millions of users across the continent, we drive growth in the business, entertainment, cultural, and social sectors, creating jobs and boosting incomes, for individuals and businesses alike.But we don't stop there.We believe in equal access and diversity, and...

  • Customer Success Manager

    3 days ago

    Cape Town, Western Cape, South Africa AnywhereNow Full time

    At AnywhereNow we are looking for a Customer Success Manager who loves to build strong success-focused relationships with enterprise clients, and who excels in a fast-changing environment.The key focus of the Customer Success Manager role is to enable customers to achieve their desired outcomes by maximizing the value and adoption of our solutions, ensuring...

  • Customer Success Manager

    15 hours ago

    Cape Town, Western Cape, South Africa AnywhereNow Full time

    At AnywhereNow we are looking for a Customer Success Manager who loves to build strong success-focused relationships with enterprise clients, and who excels in a fast-changing environment. The key focus of the Customer Success Manager role is to enable customers to achieve their desired outcomes by maximizing the value and adoption of our solutions,...

  • Customer Success Strategist

    1 week ago

    Cape Town, Western Cape, South Africa Talent Sam Full time

    About Talent SamTalent Sam is a Customer Lifecycle Marketing platform that empowers companies to concentrate on their customer base, attributing growth to strategic customer activations. By providing journey tracking, automation, insights, and predictions, our platform helps marketing teams globally shift from driving demand to directly impacting growth.Job...

  • Customer Success Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full time

    NMI is excited to add a Customer Success Manager to our growing team. The Customer Success Manager will be for our MRM Product reporting to Director of Customer Success, accountable for retention, renewals, and customer health monitoring.Job Description:As a Customer Success Manager (CSM), you will be a key advocate for our MRM customers, ensuring their...

  • Customer Success Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Aerobotics Full time

    We are looking for a Customer Success Manager to join our Customer Success Team based in Cape Town.About AeroboticsOur mission is to provide intelligent tools to feed the world. We do this by providing tree and fruit insights to growers in 18 countries around the world, enabled by drone imagery and artificial intelligence.We have analysed over 280 million...

  • Customer Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Tbwa Chiat Day Inc Full time

    NMI is excited to add a Customer Success Manager to our growing team.The Customer Success Manager will be for our MRM Product reporting to Director of Customer Success, accountable for retention, renewals, and customer health monitoring.Job Description:As a Customer Success Manager (CSM), you will be a key advocate for our MRM customers, ensuring their...

  • Customer Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa PST Full time

    Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address...

  • Customer Success Manager

    3 days ago

    Cape Town, Western Cape, South Africa PST Full time

    Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address...

  • Customer Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa PST Full time

    Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address...

  • Customer Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Powerfleet Full time

    Location: Cape Town (On-site)Department: Client ServicesPosition OverviewThe Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding, driving adoption, and fostering long-term partnerships. By proactively...

  • Customer Success Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa graylink Full time

    Job Location : Western Cape, Cape Town Deadline : April 07, 2025DescriptionGraylink is a leading technology provider delivering innovative recruitment and talent software solutions to private corporate and public sector customers, and we are growing We are looking for a strategic, results-driven Customer Success Lead to head up our Account Management and...

  • Customer Success Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa graylink Full time

    Job title : Customer Success LeadJob Location : Western Cape, Cape TownDeadline : April 07, 2025Quick Recommended LinksJobs by Location Job by industries Description    Graylink is a leading technology provider delivering innovative recruitment and talent software solutions to private corporate and public sector customers, and we are growing We are...

  • Customer Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Talent Shore Full time

    Cape Town, South Africa | Posted on 17/12/2024Industry Employment - Recruiting - StaffingDate Opened 17/12/2024Required Skillsbusiness operationscustomer success+2City Cape TownProvince Western CapeCountry South AfricaPostal Code 7100Job DescriptionWe work with talented and ambitious recruiters who are looking to set up their own business. We provide all the...

  • Customer Success Manager

    1 week ago

    Cape Town, Western Cape, South Africa DigiCert Full time

    ResponsibilitiesDrive Renewal Strategy: Develop and execute retention strategies as part of the customer success plan for accounts.Proactively Build Relationships: Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success.Supporting Customers: Guide Customers and customers to support channels available...

  • Customer Success Operations Manager

    2 days ago

    Cape Town, Western Cape, South Africa Learning Lab Apps Full time

    Operations Manager Job DescriptionWe are seeking a highly skilled and experienced OPERATIONS MANAGER to lead our customer support team and drive business growth through exceptional customer experiences.About UsWe are Learning Lab Apps, an edtech company that aims to bring happiness to families by making schoolwork more engaging and fun. Our online learning...

  • Head of Customer Success

    1 week ago

    Cape Town, Western Cape, South Africa Logimeter Full time

    Logimeter City of Cape Town, Western Cape, South AfricaHead of Customer SuccessLogimeter is a SaaS business based in Newlands, Cape Town. Our mission is to enable car dealerships to improve their sales performance and revenues through the use of our solutions.Role Overview:As the Head of Customer Success, you will play a pivotal role in driving customer...

  • Customer Service Training Manager

    6 days ago

    Cape Town, Western Cape, South Africa Success Stream Full time

    About the Role:The Call Center Trainer plays a critical role in ensuring our customer service team delivers exceptional experiences to our customers. As a Call Center Trainer, you will design and deliver engaging training programs that equip agents with the skills and knowledge needed to succeed in this fast-paced environment.Key Accountabilities:Training...

  • Customer Service Specialist for Recreation

    6 days ago

    Cape Town, Western Cape, South Africa Success Stream Full time

    Requirements:To excel as a recreation attendant at Success Stream, you must possess excellent organizational and time management skills, solid leadership skills, and a calm, friendly demeanor.In addition to these requirements, you should have a high school diploma or GED, at least one year's experience as a recreation attendant, and exceptional customer...