Policy Administration Manager

4 days ago


Pretoria, Gauteng, South Africa Network Recruitment Full time

Are you a strategic leader with a passion for policy administration and operational excellence? We're looking for a Policy Administration Manager to oversee the entire policy life-cycle, ensuring efficiency, compliance, and exceptional customer service.

Key Responsibilities:
  • Lead and Develop a Team – Manage and mentor Policy Supervisors, set performance targets, and foster professional growth.
  • Oversee Policy Management – Ensure accurate and timely processing of applications, renewals, and cancellations while maintaining compliance.
  • Streamline Operations – Identify inefficiencies in policy administration and implement process enhancements to improve productivity.
  • Enhance Customer Experience – Address complex policy-related inquiries, collaborate with customer service teams, and develop strategies to improve satisfaction.
  • Ensure Compliance & Minimize Risk – Monitor adherence to industry regulations and internal policies, conduct audits, and mitigate potential risks.
  • Drive Cross-Functional Collaboration – Work closely with claims, finance, and IT teams to ensure seamless policy administration processes.
  • Lead Key Projects – Manage initiatives related to system upgrades, process improvements, and regulatory updates to enhance efficiency.
What You Bring to the Table:
  • Extensive experience in policy administration, operations, or a related leadership role.
  • Strong understanding of industry regulations, compliance requirements, and policy workflows.
  • Proven ability to lead teams, optimize processes, and drive operational excellence.
  • Analytical mindset with a knack for solving complex problems and implementing improvements.
  • Customer-focused approach with strong communication and stakeholder management skills.
  • Experience with policy administration systems and automation tools is a plus.
Why Join Them?:
  • Take charge of a high-performing team in a dynamic and fast-paced environment.
  • Play a pivotal role in shaping operational strategies and driving efficiency.
  • Enjoy a competitive salary, benefits, and career growth opportunities.

Ready to make an impact? Apply now or DM me for more details

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