Co-Ordinator Bakery

Minimum Requirements

• Grade 12 or equivalent qualification and Qualified Baker certification Retail Management Diploma or related qualification (advantageous).
• Minimum 5 years’ experience in Bakery Management within a retail or similar environment.
• In-depth knowledge of bakery processes, production planning and operational procedures.
• Strong understanding of retail bakery operations, including product availability, merchandising, quality control and stock management.
• Proficiency in Microsoft Excel for reporting, data analysis and operational tracking.
• Extensive knowledge of food safety, hygiene, and stock rotation principles.
• Experience working with SAP or similar retail management systems.
• Valid driver’s license and willingness to travel between stores.

Competencies

• Leadership and Team Development
• Customer-Centric Mindset
• Judgement and Decision-Making
• Innovation and Continuous Improvement
• Administrative and Operational Discipline
• Relationship Management
• Sales and Profitability Focus
• Problem Solving
• Time Management and Planning
• Data Analysis and Presentation

Key Responsibilities

Operational Coordination

Coordinate and support bakery operations across approximately 20 assigned stores.

Ensure consistent availability of core bakery lines and promotional products.

Monitor and guide daily production planning to align with customer demand and sales targets.

Support Bakery Managers in maintaining efficient production processes and operational consistency across stores.

Product Availability & Merchandising

Drive availability and presentation of key bakery ranges in line with company merchandising standards.

Ensure promotional lines and focus products are executed effectively in stores.

Monitor in-store displays, product freshness and range assortment to improve the customer offering.

Ensure stores maintain strong visual merchandising standards within the bakery department.

Quality, Food Safety & Compliance

Ensure compliance with food safety regulations, hygiene standards and company policies.

Monitor adherence to recipe manuals, portion control standards and production guidelines.

Conduct operational audits to ensure quality and product consistency across stores.

Address quality or compliance issues and implement corrective actions where required.

Financial Performance & Cost Control

Monitor and analyse sales performance, margins, waste and stock levels.

Support stores in improving profitability through cost management and waste reduction initiatives.

Guide Bakery Managers on selling price management and margin optimisation.

Review store performance data to identify opportunities for improvement.

Stock & Inventory Management

Monitor stock levels and ordering processes to ensure product availability.

Support stores in maintaining accurate stock control and stock take processes.

Ensure appropriate management of raw materials, packaging and operational supplies.

Team Support, Training & Capability Building

Support Bakery Managers with staffing, recruitment and onboarding within the bakery department.

Provide training, coaching and mentoring to bakery teams to improve operational capability.

Assist with performance management and development of bakery staff.

Promote a culture of customer service, teamwork and operational excellence.

Store Performance Monitoring & Reporting

Conduct regular store visits to review operational performance and compliance with standards.

Provide structured feedback and action plans following store visits.

Monitor implementation of operational improvements and business initiatives.

Market & Competitor Analysis

Monitor competitor activity, pricing, product trends and promotions in the market.

Identify opportunities to improve product range, pricing strategies and customer offering.

Share insights and recommendations with store management and regional leadership.

Customer Experience

Ensure bakery departments deliver a high-quality customer experience through product availability, freshness and presentation.

Support stores in responding to customer feedback, complaints and service improvement opportunities.

Promote a customer-focused culture within bakery teams.

Closing Date: 30 October 2026

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