Field Service Engineer

4 days ago


Randburg, Gauteng, South Africa Old Mutual Full time

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Purpose for the Role

The role will be responsible for providing onsite service and support, acting as a mobile field service engineer on assigned open tickets to resolve technical issues such as installing and maintaining computer systems and networks in a timely fashion.

Critical objectives and responsibilities

  • Responsible for providing onsite service and support, acting as a mobile field service engineer on assigned open tickets.
  • Maintain, service, and repair all equipment within the organization.
  • Install and validate the entire range of specialized equipment.
  • Implement scheduled maintenance, calibrations, and troubleshooting on various equipment.
  • Escalate technical problems following the escalation processes and tools of the company, utilizing the prescribed escalation processes to resolve customer service delivery issues and analyze the root causes that will lead to effective problem solving.
  • Provide technical assistance to assigned field service calls within timescales as specified by SLA.
  • Effectively investigate and rectify faults reported by end users.
  • Perform routine maintenance and modifications/updates as required.
  • Develop and maintain local network in ways that optimize performance.
  • Identify computer or network equipment shortages and place orders.
  • Ensure security and privacy of networks and computer systems.
  • Set up workstations with computers and necessary peripheral devices.
  • Install and configure appropriate software and functions according to specifications.

Experience, knowledge & skills required

  • Grade 12
  • Degree/Diploma in Information Technology advantageous.
  • 3 – 5 years' experience in Field Service Engineering/Technician role.

Skills

  • Computer Literacy
  • Database Administration
  • Database Management Systems (DBMS)
  • Database Queries
  • Data Controls
  • Document Management
  • Executing Plans
  • Expertise Management System
  • Knowledge Management
  • Metadata Management
  • Object-Oriented Database Management System (OODBMS)
  • Office Systems
  • Oral Communications
  • Policies & Procedures
  • Test Case Management

Competencies

  • Collaborates
  • Communicates Effectively
  • Decision Quality
  • Ensures Accountability
  • Manages Complexity
  • Optimizes Work Processes
  • Plans and Aligns
  • Tech Savvy

Education

Bachelor of Commerce (BCom): Information Technology (Required), NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

02 April 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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