Hotel General Manager
3 weeks ago
The historic Magoebaskloof Hotel, nestled in the lush greenery of Magoebaskloof just outside Tzaneen in the Limpopo province of South Africa, is seeking a skilled and experienced Hotel General Manager to take the helm and oversee all operations of the hotel. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a passion for providing exceptional guest experiences. Magoebaskloof Hotel is a sought-after destination known for its breathtaking views, warm hospitality, and commitment to excellence. With a blend of modern comfort and old-world charm, the hotel offers an idyllic retreat for leisure and business travelers alike.
Responsibilities:
The Hotel General Manager will oversee all aspects of the hotel's operations, ensuring the highest standards of guest satisfaction, financial performance, and team engagement and responsibilities will include inter alia:
- Oversee and manage all hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services
- Develop and implement strategies to maximize revenue and profitability
- Ensure high levels of guest satisfaction by maintaining high service standards and resolving guest issues in a timely and professional manner
- Recruit, train, and supervise hotel staff, providing ongoing coaching and feedback to ensure high performance
- Develop and implement policies and procedures to ensure compliance with health, safety, and sanitation standards
- Manage all financial aspects of the hotel, including budgeting, forecasting, and financial reporting
- Collaborate with the sales and marketing team to drive sales and increase occupancy rates
- Stay up to date on trends and developments in the hospitality industry and implement best practices to enhance the guest experience
- Grade 12 or equivalent qualification
- A tertiary qualification in Hospitality Management or related field is preferred
- 3 (three) to 5 (five) years of experience in a hotel environment, with at least 2 (two) years in a managerial role
- Proven track record of successfully managing all aspects of a hotel operation
- Strong leadership and communication skills
- Excellent organizational and time management skills
- Ability to work effectively under pressure and handle multiple priorities
- Proficiency in hotel management software and Microsoft Office Suite
- Knowledge of health, safety, and sanitation standards in the hospitality industry
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