head of eap

• BA (Hons) Psychology (mandatory)
• Bachelor's degree in Business Administration, Management, Finance, or a related field (advantageous)
• 8+ years of experience in Managerial role
• Proven experience in strategy execution, operations, and financial management
• Vast experience in the Corporate Sector
• Experience managing teams, performance measurement, and staff development
• Relevant experience and knowledge in the Employee Wellness Programme (EWP) and Wellness Industry
• Strong background in Client and Stakeholder relationship management
• Knowledge of mental health, crisis support, and workplace behaviour
• Must be available as required, including outside standard hours, as this is a managerial role with no fixed schedule
• Ability to align programs with business goals and promote employee well-being
  • Ability to resolve workplace crises, conflicts, and emergencies
• Skills in tracking program success, reporting insights, and maintaining confidentiality
• Strong problem solving and analytical skills
• Proficient in Microsoft Word, Excel and PowerPoint
• Excellent communication (both written and verbal), negotiation, and closing skills
• Valid driver's licence and own reliable vehicle (essential)

Duties and responsibilities:

• Develop and execute the division's strategy to achieve long-term objectives, translating it into actionable plans and ensuring effective implementation
• Expand business, with a focus on the corporate sector
• Improve brand awareness through targeted strategies and initiatives
• Build and maintain relationships with key industry players, positioning the company as a preferred service provider and expert
• Establish and enforce procedures to maximize operational efficiency and productivity
• Develop, implement, and maintain business contingency plans
• Control costs effectively to maintain profitability
• Ensure the delivery of exceptional service across all operations
• Manage the division's budget, implement cost controls, and drive profitability to surpass budget and prior year targets
• Improve staff performance measurement and management Identify, attract, and retain talented individuals for key positions, ensuring succession plans are in place
• Identify and address staff development needs through targeted training plans
• Ensure compliance with all regulatory, legislative, and ethical standards
• Ensure requirements for the maintenance of Industry Body memberships and registrations are met and maintained
• Review and sign off on Client and Service provider contracts and Service Level Agreements (SLA)
• Review and sign-off of departmental Standard Operating Procedures (SOP) and Process Documents
• Periodic Quality Assurance on services and reviews on ISO Compliance within the department
• Review and analyse reports for clients to ensure alignment with their needs, expectations and SLA's
• Meet regularly with strategic clients to maintain strong relationships and address concerns Characteristics:
• Ability to work in a fast-paced environment and adapt to changing priorities

Working hours: Monday to Friday (08h00 to 16h30) Overtime as and when required