Branch Manager

5 days ago

Cape Town, Western Cape, South Africa Sandi Crowther Recruitment Full time
As Branch Manager, you will play a pivotal role in managing day-to-day operations, optimizing revenue generation, fostering strong customer relationships, and ensuring exemplary service delivery across all areas. You will be expected to deliver on business objectives while maintaining a focus on operational efficiency and customer satisfaction.

Key Responsibilities: Strategic Leadership:
  • Lead and oversee the management of the Western Cape branch, contributing to the strategic direction of the company
  • Differentiate the business from competitors through innovative strategies and superior service delivery
  • Drive revenue growth and cost efficiency across all operational functions
Customer Relationship Management:
  • Build and nurture strong relationships with key importers, exporters, and other stakeholders
  • Support the sales team in maintaining seamless customer engagement and ensuring high levels of customer satisfaction
  • Actively manage and update CRM records, ensuring transparency and accountability
  • Take charge of key reefer customer relationships, ensuring their specific needs are met, especially in temperature-sensitive logistics
Operational Excellence:
  • Oversee export-booking performance, ensuring optimal slot utilization for both laden and empty allocations
  • Ensure high productivity and service standards by managing equipment supply, claims resolution, and vessel operations
  • Provide operational support and leadership as needed
Refrigerated Cargo Expertise:
  • Act as the main point of contact for reefer customers, ensuring seamless communication and timely resolution of service issues
  • Offer proactive support to customers, identifying opportunities to upsell or cross-sell value-added services
  • Gather customer feedback and market intelligence to continuously improve service offerings
  • Manage key reefer commercial accounts, providing tailored solutions for complex logistics needs
Team Management:
  • Lead and manage branch staff, ensuring high productivity and compliance with labour laws and company procedures
  • Foster a collaborative and positive work environment, encouraging professional growth and teamwork
Marketing and Reporting:
  • Oversee all marketing, import, export, and operational activities at the branch level
  • Prepare and submit regular performance reports, ensuring alignment with company goals
What We Are Looking For:
  • Strong operational expertise in both import and export freight management
  • Proven experience in handling reefer cargo and navigating associated complexities
  • Demonstrated leadership in a high-paced environment, with the ability to manage and develop teams
  • Excellent interpersonal, negotiation, and customer relationship management skills
  • Solid understanding of financial management, budgeting, and cost control
  • Ability to proactively solve problems and align business strategies with customer needs

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