Service Manager

2 days ago
South Africa LMP RECRUIT Full-time R 25,000 - R 35,000/year
  • Schedule daily routes for the individual technicians within their predetermined area, for repairs, deliveries, or any service-related call outs.
  • Provide support and guidance for technicians on installations, maintenance, and on basic weighing equipment.
  • Install /assist with installing software for new stores.
  • Provide / delegate the provision of online support to customer and / or technicians.
  • Maintain a monthly tools checklist finished and filed by the first Friday of each month. (Laptops, cell phone and stock holding as well)
  • Ensure all technicians are equipped with the correct tools, to perform their given jobs.
  • Ensure new tools are ordered timeously and correctly allocated so that the service technician can perform his/her duties
  • Assist with setup and Installation of all wrappers and wrapping equipment.
  • Oversee all quotes on repairs and service work for all wrapping equipment.
  • Maintaining a set GP% on Spares used for service work.
  • Assist Helpdesk to ensure technicians are attending to customer incidents.
  • Ensure that site visit reports, job cards and verifications are completed for each store to ensure we meet SLAs.
  • Ensure records are kept for servicing of equipment at non SLA stores.
  • Liaise with Lead VO to make sure that verifications are up to date.
  • Coordinate standby technicians over weekends and assist where required to ensure that customers incidents are addressed timeously.
  • Conduct Performance reviews and monitor Technicians KPI's.
  • Review the Job card register & Spares registers.
  • Conduct staff training.
  • Resolve customer queries / complaints.
  • Assist with international dial in support to distributors
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