Tele-Sales Rep

2 weeks ago

Johannesburg, Gauteng, South Africa Pro Tem Recruitment Full time

Main Purpose of Job

Are you a persuasive communicator with a passion for sales? Do you thrive in a fast-paced environment where your drive and expertise directly impact business growth?

We are looking for a Telesales Representative to be the voice of our pharmaceutical products, engaging independent pharmacies and dispensing doctors over the phone. In this role, you will play a key part in driving revenue, expanding our market reach, and building lasting customer relationships—all from the power of your phone

If you have a knack for sales, deep industry insight, and the ability to turn conversations into conversions, this is your chance to be part of a thriving team and make a real impact.

Ready to grow your career and make a difference? Apply now

Key Job Responsibilities Details

Sales and Customer Engagement

  • Develop and execute a telesales plan, targeting independent pharmacies and dispensing doctors.
  • Conduct outbound sales calls to promote and sell the company's pharmaceutical products.
  • Work towards meeting and exceeding set sales targets and goals.
  • Process product orders, ensuring smooth transactions and delivery coordination.

Relationship Building & Management

  • Establish, develop, and maintain strong business relationships with pharmacists and doctors via phone and digital communication.
  • Provide regular updates on product information, changes, and developments.
  • Handle customer queries, objections, and concerns professionally to ensure high levels of customer satisfaction.

Market Intelligence

  • Monitor competition by gathering marketplace insights on pricing, product trends, and customer preferences through telephonic interactions.
  • Identify and analyze emerging market trends and customer needs.

Reporting and Administrative Tasks

  • Maintain detailed records of all customer interactions and transactions.
  • Provide reports and analyze sales activities, market feedback, and customer responses for management review.
  • Ensure compliance with company policies, data privacy regulations, and industry requirements.

Strategic Support

  • Collaborate with the marketing and field sales teams to align tele sales efforts with broader business objectives.
  • Participate in strategic planning meetings to discuss sales strategies, targets, and performance improvements.

Minimum Requirements

QUALIFICATIONS &EXPERIENCE:

  • Matric qualification (mandatory).
  • A Diploma or Bachelor's degree in a relevant field is advantageous.
  • At least 1 year of telesales experience within the pharmaceutical industry.
  • Strong knowledge of pharmaceutical products and industry regulations is preferred.
  • Proven track record of achieving sales targets in a telesales or call center environment.
  • Excellent verbal and written communication skills, with the ability to influence and engage customers effectively.
  •  

SKILLS:

  • Proven negotiation and sales expertise with a results-driven approach.
  • Exceptional telephone communication skills with active listening abilities.
  • Ability to establish and nurture customer relationships in a remote setting.
  • Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook, etc.).
  • Strong organizational skills, with the ability to manage time effectively and multitask in a fast-paced environment.

PERSONAL CHARACTERISTICS:

  • Strong professional communication skills, with the ability to articulate ideas clearly and effectively.
  • Ethical, honest, and customer-focused, ensuring a high standard of service and integrity.
  • Resilient and adaptable, capable of managing rejection and effectively overcoming objections.
  • Results-driven and goal-oriented, motivated by sales targets and performance-based incentives.

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