Radio Controller

IZI South Africa has a vacancy for a Radio Controller at their Port Elizabeth branch.

Main Purpose of the Position
To maintain effective radio communication with road staff, prepare schedules, and keep an accurate daily log of all events, road operations, and client interactions.

Key Performance Areas

Duties

• Maintain radio and telephone communication with vehicles to ensure their locations and activities are known at all times.
• Ensure crews use the correct codes in all radio transmissions.
• Confirm that emergency procedures are understood and adhered to by all vehicles.
• Maintain and record a precise and accurate daily log of all vehicle and third-party movements, including "blind radio spot" notations, no-service receipt numbers, standby situations, operational reminders, failures to meet agreed schedules, and unscheduled work.
• Contact clients to confirm when a "no service" is given to crews.
• Brief new road crews on specific schedule details to maximise efficiency, courtesy, and safe driving.
• Keep all emergency telephone numbers within the branchs jurisdiction readily available.
• Maintain maps covering the branchs operations to assist with schedule planning, re-routing, and general information.
• Perform other reasonable duties as requested by superiors that serve the interests of the company.

Key Performance Attributes (KPA)

• Trust your instincts when something seems amiss.
• Use facts and data to identify solutions.
• Draw reasonable and rational conclusions.
• Exercise sound judgement.
• Understand both local and wider contexts.
• Maintain an open mind.
• Embrace challenges proactively.
• Optimise limited resources effectively.
• Work with enthusiasm and commitment.
• Persistently resolve issues as they arise.
• Take personal responsibility for achieving results.
• Adapt swiftly to change.
• Be willing to challenge existing methods.
• Continuously seek improved ways of working.
• Communicate honestly and professionally, expressing thoughts clearly.
• Provide clear explanations.
• Ensure mutual understanding.
• Engage others in discussions.
• Support colleagues during change initiatives.

Health and Safety

• Participate in the design, development, review, implementation, and monitoring of branch, regional, and national safety plans annually.
• Engage in company safety forums, including meetings and talks.
• Report all safety incidents promptly to the relevant authorities.
• Discuss safety incidents at all organisational levels.
• Follow up on actions assigned through safety committees, representatives, or management.
• Attend safety education and refresher programmes regularly.
• Comply fully with workplace safety policies and procedures.
• Distribute safety information as required.
• Wear protective clothing at all times.

Competencies

• Knowledge, Skills & Attributes
  
  • Radio control operations
  • Experience in Police, Military, or a minimum of two years in the CIT (Cash-in-Transit) field
  • Formal CIT training
  • Professional conduct
  • Excellent communication skills (written and verbal)
  • Delivering exceptional customer service
  • Collaboration and teamwork
  • Adaptability to changing circumstances

Qualifications and Experience

• Minimum Grade 10 qualification
• Valid driving licence
• Professional Driving Permit (branch-specific requirement)
• PSIRA Grade C + CIT certification
• Firearm competency: Handgun