Service Dispatcher

3 weeks ago


Pretoria, Gauteng, South Africa Hallmark Professional Intake Full time
A Service Dispatcher is responsible for coordinating and scheduling service calls for customers and ensuring that service technicians are equipped with the necessary tools and equipment to complete the job. The Service Dispatcher is the first point of contact for customers, and must be able to assess customer needs and prioritize service requests. In addition, the Service Dispatcher is responsible for maintaining the service technician's schedule, tracking their progress and providing feedback to customers.

Service Dispatcher Duties
Answer customer service calls and emails
Direct customer inquiries to the appropriate team or individual
Schedule appointments and dispatch technicians
Maintain records of customer interactions
Ensure customer satisfaction

Service Dispatcher Skills
Customer Service
Communication
Organization
Problem Solving

Personal Traits
Excellent communication skills
Organized and detail-oriented
Ability to multi-task and prioritize
Ability to work independently and as part of a team
Strong problem-solving skills
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