Digital Workplace

Digital Workplace - Senior Operations Manager-Technology EXL Cape Town, Western Cape, South Africa Overview Digital Workplace - Senior Operations Manager-Technology role at EXL in Cape Town, Western Cape, South Africa. Responsibilities IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Participate in ongoing Service Operations Reviews and on new business growth calls with client/internal stakeholders. Business Value Creation - Identify, implement and review service improvement initiatives; drive productivity improvements as per plan and control operation costs. Driving Effectiveness of Compliance & Information Security as part of Operations of client processes; work with Internal Audit Teams to meet compliance requirements. Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to Internal Teams. Major Incidents Database – Capture all Client processes downtimes / application issues & major downtimes for future use. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Business Consulting and Services #J-18808-Ljbffr