Tech Officer: Customer Engineer
2 weeks ago
Select how often (in days) to receive an alert: Tech Officer: Customer Engineer (Leverage Desk) A Tech Officer Customer Engineer plays a crucial role in providing technical support and assistance to users within an organization or customers of a product or service. The incumbent provides service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction on various accounts. Key Deliverables / Primary Functions Provide frontline technical support to end-users via various channels such as phone, email, chat, or in-person. Assist users with troubleshooting hardware, software, network, and other IT-related issues. Diagnose and resolve technical problems reported by users in a timely and efficient manner. This may involve guiding users through step-by-step solutions, performing remote troubleshooting, or escalating issues to higher-level support teams when necessary. Log and track all support requests using a ticketing system or help desk software. Ensure accurate documentation of issues, resolutions, and communication with users for future reference and reporting purposes. Escalate unresolved issues or complex technical problems to higher-level support teams, system administrators, or software vendors as per established escalation procedures. Follow up on escalated cases to ensure timely resolution and user satisfaction. Monitor systems, networks, and applications for potential issues or performance degradation. Proactively identify and address emerging problems before they impact end-users or business operations. Participate in team meetings, performance reviews, and training programs to enhance technical skills, customer service abilities, and overall effectiveness as a help desk consultant. Contribute ideas for process improvements and service enhancements. Adhere to company policies, procedures, and service level agreements (SLAs) governing help desk operations. Ensure compliance with IT security policies, data privacy regulations, and industry standards. Core Functional Skills & Capabilities Remote Work Support Troubleshooting Communication Customer Service Customer Orientation Core Behavioural Competencies Adhering to principles and values Applying expertise & Technology Following instructions & procedures Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience 2 years’ experience in Customer Engineering working shifts (night and day shifts). Certifications A+ ITIL Foundation CompTIA A+ MCITP,MCP,CCENT would be advantageous Professional Memberships in Relevant Industry Level of Engagement & Span of Control Engagement with internal and external clients. Special Requirements / Employment Condition #J-18808-Ljbffr
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Tech Officer: IAM Security Engineer
4 weeks ago
Centurion, South Africa BCXP Full timeThe Identity and Access Management (IAM) Tech Officer provides, removes, modifies, and reviews user access to information systems including, but limited to, confirm roles and actions are correct based on user function, business need, and policies for least privilege access Key Deliverables / Primary Functions Identify and develop role-based sec Identify and...
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Tech Officer: Jnr Customer Engineer(DWM)
5 days ago
Centurion, Gauteng, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Operate Department Digital Workplace Management (DWM) Job grade OP2Core DescriptionTo provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment's etc.Provide service activities on company systems, including installation, discontinuance, relocation,...
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Tech Officer: Jnr Monitoring
3 weeks ago
Centurion, South Africa BCX Full timeJob title : Tech Officer : Jnr Monitoring & Surveillance Job Location : Gauteng, Centurion Deadline : December 17, 2025 Quick Recommended Links Jobs by Location Job by industries Core Description To provide 1st level Monitoring & Surveillance Systems Operator support, acting as the primary point of contact for initial alert triage, basic incident logging,...
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Tech Officer: Jnr Customer Engineer(DWM)
1 week ago
Centurion, Gauteng, South Africa BCXP Full timeBusiness unit, Department, ReportingBusiness Unit OperateDepartment Digital Workplace Management (DWM)Job grade OP2 Core Description To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment's etc.Provide service activities on company systems, including installation, discontinuance, relocation,...
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Tech Officer: IAM Security Engineer
3 days ago
Centurion, Gauteng, South Africa BCX Zambia Full timeApply now »Date:21 Nov 2025Location:Centurion, Gauteng, ZACompany:BCXPBusiness unit, Department, ReportingBusiness UnitCloud Platform SolutionsDepartmentCyber SecurityReports ToManager: Cyber Security OperationsGradeOP1Core DescriptionThe Identity and Access Management (IAM) Tech Officer provides, removes, modifies, and reviews user access to information...
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Tech Officer: Jnr Monitoring
1 week ago
Centurion, Gauteng, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Operate Department Service Management – McoE Job grade/level OP2Core DescriptionTo provide 1st level Monitoring & Surveillance Systems Operator support, acting as the primary point of contact for initial alert triage, basic incident logging, and routine system checks. This role is foundational, focusing on...
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Tech Officer: Jnr Monitoring
2 weeks ago
Centurion, Gauteng, South Africa BCXP Full timeBusiness unit, Department, ReportingBusiness Unit OperateDepartment Service Management – McoEJob grade/level OP2 Core Description To provide 1st level Monitoring & Surveillance Systems Operator support, acting as the primary point of contact for initial alert triage, basic incident logging, and routine system checks. This role is foundational,...
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Tech Officer: Jnr Monitoring
2 weeks ago
Centurion, Gauteng, South Africa BCX Zambia Full timeApply now »Date:17 Nov 2025Location:Centurion, Gauteng, ZACompany:BCXPBusiness unit, Department, ReportingBusiness Unit Operate Department Service Management – McoE Job grade/level OP2Core DescriptionTo provide 1st level Monitoring & Surveillance Systems Operator support, acting as the primary point of contact for initial alert triage, basic incident...
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Customer Experience Financial Administrator
2 weeks ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **Monthly (Market related)** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC...
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Customer Experience Centre Team Leader
7 days ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** CLC is currently recruiting for a Customer Experience Centre Team Leader. The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective...
