Student Success Manager
3 weeks ago
Role Overview We are seeking a Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators. Key Responsibilities Act as the primary point of contact for learners from onboarding through course completion. Conduct 1:1 and group learner support sessions across multiple time zones. Guide learners in structuring study plans and managing progress toward completion. Identify and address learning or engagement challenges early, offering practical solutions. Maintain clear and responsive communication via email, chat, and video calls. Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met. Monitor learner performance and engagement using tracking tools and reports. Collect and analyse learner feedback to recommend process improvements. Provide alumni support and foster a sense of community among past participants. Requirements Relevant Bachelor's degree or equivalent experience. Minimum of 3 years' experience in student support, customer success, or learner engagement within education or training environments. Demonstrated ability to build rapport and communicate effectively with diverse learner groups. Strong organisational and administrative skills, with attention to detail. Experience facilitating online sessions or coaching learners (preferred). Familiarity with digital education platforms and online learning environments. Empathetic, proactive, and able to handle sensitive information with professionalism. A strong sense of accountability and ownership of learner outcomes. Benefits Fully remote role with flexible working environment. Collaborative, people-centred performance culture. Opportunity to contribute to meaningful learner outcomes in a growing digital education sector. Professional growth within a purpose-driven Employer Group. Our Recruitment Process Application Submission: Complete the online form and answer brief application questions. Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist. Video Interview Stage: You'll record short responses to 3-4 role-specific questions. Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds). Final Shortlist & Verification: Reference and background checks are completed. Offer & Contracting: Successful candidates receive formal offers and contract documents. Pre-boarding & Onboarding: Once accepted, you'll complete a pre-boarding process before officially joining your employing organisation within the Employer Group. Throughout every stage, we value clear communication, respectful engagement, and timely feedback. #J-18808-Ljbffr
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WorkFromHome, South Africa peopleworth Full timeA progressive educational firm is seeking a Student Success Manager to support learners throughout their professional learning journey. This fully remote position requires a Bachelor's degree and at least 3 years of experience in student support or customer success. Responsibilities include conducting support sessions, guiding learners with their study...
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Remote Lead, Student Success
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WorkFromHome, South Africa RS Consult Full timeOur client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey. About the Role As the Student Success Manager , you will be the...
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WorkFromHome, South Africa Peopleworth Full timeA digital education organization is seeking a Student Success Manager to support learners throughout their educational journey. The role involves proactive communication, problem-solving, and collaboration to ensure high engagement and satisfaction. Ideal candidates will have a relevant Bachelor's degree and at least 3 years of experience in student support...
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WorkFromHome, South Africa Peopleworth Full timeA forward-thinking educational organization is looking for a Lead Student Success Manager to enhance learner experiences remotely. The role requires leading a team, improving engagement and satisfaction, and ensuring educational outcomes are met. Candidates should have significant experience in student success or similar fields, along with strong analytical...
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WorkFromHome, South Africa peopleworth Full timeA digital education provider is seeking a Student Success Manager to support learners throughout their educational journey. This fully remote role involves proactive communication and problem-solving to ensure high engagement and satisfaction. Ideal candidates will have a relevant degree and experience in student support or learner engagement. Join a...
