Customer Success Manager | Luxury Nutrition | Remote
1 week ago
Customer Success Manager | Luxury Nutrition | Remote Get AI-powered advice on this job and more exclusive features. Full-Time | Remote | High-Responsibility Role Biospan is a premium private chef & nutrition service operating across the UK, Europe, Dubai, the U.S, and Canada. We place private chefs into high-performance households and manage the full lifecycle of client nutrition, food quality, and service delivery. We're expanding — and we're hiring a Client Success Manager based in South Africa to own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service. This is a structured, communication-heavy, high-responsibility position suited to someone who: Handles demanding households calmly Communicates clearly and confidently Likes fast-paced, organised work Can manage multiple clients, chefs, and moving parts at once Thrives with coordination and communication Wants long-term progression into senior operations The Role You will work alongside our Nutrition & Chef Manager, Operations, and Founders to: Run full end-to-end onboarding for new clients Manage daily client communication via WhatsApp, email, and phone Coordinate with recruitment, practitioners, chefs, menu designers, and billing to keep each client's service running smoothly Handle client admin, preferences, tolerance changes, and service updates Predict and resolve service issues before they escalated Keep CRM notes and internal tools updated and accurate Ensure clients always know what's happening and what comes next Maintain strong relationships with active clients Monitor service consistency, chef performance, and menu quality Ensure clients are on track with their nutrition and service goals Maintain a calm, premium tone with high-end households Protect retention through proactive, clear communication Ideal Candidate We're looking for someone who is: Articulate, confident, and calm under pressure Strong with written and verbal English Comfortable dealing with high-net-worth households Skilled in WhatsApp communication (text + voice) Organised, detail-driven, and consistent Good at expectation-setting and holding boundaries Able to coordinate chefs, clients, and internal teams without dropping details Comfortable managing multiple time zones (UK, EU, UAE, U.S East Coast) Quick to learn systems, SOPs, and workflows Experience in Client success Concierge Health and nutrition Hospitality guest relations Wellness or fitness coaching
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Cape Town, South Africa Biospan Full timeCustomer Success Manager | Luxury Nutrition | Remote Full-Time | Remote | High-Responsibility Role Biospan is a premium private chef & nutrition service operating across the UK, Europe, Dubai, the U.S, and Canada. We place private chefs into high-performance households and manage the full lifecycle of client nutrition, food quality, and service delivery....
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Cape Town, South Africa Biospan Full timeA luxury nutrition company is seeking a Customer Success Manager to oversee client relationships and improve service delivery. This role requires excellent communication skills and the ability to manage multiple high-end clients. Candidates should have a strong background in client success and articulate effectively with affluent households. Offering...
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