Fullstack Engineer, Contributor Success

An Overview Of This Role As a Fullstack Engineer on our Contributor Success team at GitLab, you will play a key role in enhancing the efficiency and success of our contributor community. You will drive initiatives that empower community members to contribute effectively to GitLab's open source projects, supporting programs such as Education, Open Source, AI tooling, and Contributor Success. In this role, you will lead project plans, coach cohorts, and collaborate closely with both internal teams and external contributors to track and accelerate contributions. Your work will directly impact how thousands of developers engage with GitLab, helping to grow and sustain a vibrant, productive community. What You'll Do Drive GitLab's contribution efficiency by leading and managing contributor success projects that enhance community engagement and output. Coach and lead cohorts of community members, providing technical and non-technical guidance to support their growth and contributions. Track and analyze community contributions, using metrics to measure progress and identify opportunities for improvement. Collaborate with the Programs team to support initiatives such as Education, Open Source, AI tooling, and Contributor programs. Advocate for prioritizing improvements based on community feedback to continuously enhance the contributor experience. Participate as a permanent member of GitLab's merge request coaching team, specializing in areas such as development, testing, or documentation. Facilitate Contributor Success team stand‑ups and agile processes to ensure alignment and effective delivery. Travel to customer sites to onboard and guide new contributors, fostering stronger relationships and expanding GitLab's contributor base. What You'll Bring Experience developing with Ruby and JavaScript, demonstrating proficiency in full‑stack engineering. Strong expertise in Git and source control systems, with a solid understanding of contribution workflows. Proven involvement in open‑source communities, including contributing to recognized projects. Ability to coach and guide community members on both technical and non‑technical aspects of contribution. Effective communication skills, including public speaking and customer interaction experience. Self‑motivated and organized, capable of managing projects and driving results independently. Comfortable working in a remote, asynchronous environment and collaborating across distributed teams. Openness to diverse backgrounds and transferable skills, with a commitment to GitLab's values and inclusive culture. About The Team The Fullstack Engineer is part of the Contributor Success team, which focuses on increasing the efficiency and impact of community contributions to GitLab. This team owns key initiatives that support community members in becoming successful contributors, including coaching, project management, and tracking contribution metrics. The team operates fully remotely and collaborates asynchronously across multiple regions, leveraging GitLab's values of transparency and open communication. How GitLab Will Support You Benefits to support your health, finances, and well‑being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. Equal Opportunity Statement GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. Seniority level Mid‑Senior level Employment type Full‑time Job function Engineering and Information Technology Industries IT Services and IT Consulting and Software Development Location Cape Town, Western Cape, South Africa #J-18808-Ljbffr