Social Media Manager

A reputable beauty and lifestyle brand working in the Spa, Wellness, and Hospitality sector is expanding its team. We are seeking a Social Media Manager to join us. If you have a passion for natural beauty, wellness, and skincare, this role could be perfect for you. The Social Media Manager will collaborate with the lead graphic designer and marketing team to drive the brand's visual identity and strategy while overseeing creative output of the agency/company. This role drives innovation across marketing, product development, and brand communications, ensuring cohesive execution across all channels. Due to the urgency of this position, please note that preference will be given to candidates that can start immediately or have shorter notice periods than one calendar month. Key Responsibilities Social Media Strategy & Planning Develop and execute a comprehensive social media strategy aligned with the brand's identity, goals, and target audience. Plan and maintain a content calendar for all social media platforms, ensuring consistency and relevance. Define and track KPIs (Key Performance Indicators) to measure engagement, growth, and conversions. Content Creation & Management Create and oversee the production of high-quality, engaging, and visually appealing content, including images, videos, reels, carousels, and stories. Collaborate with the graphic designer, photographers, and influencers to develop aesthetic and brand-aligned visuals. Write compelling and informative captions, hashtags, and CTAs that resonate with the audience. Social Media Platform Management Manage daily posting and interaction on Instagram, Facebook, TikTok, Pinterest, and LinkedIn. Optimize content for each platform based on algorithm changes, audience behaviour, and best practices. Schedule and publish content using social media management tools (e.g., Hootsuite, Later, Sprout Social, Meta Business Suite). Community Engagement & Customer Interaction Monitor and respond to comments, messages, and customer inquiries in a timely and professional manner. Foster an online community by engaging with followers, influencers, and industry leaders. Address customer concerns and provide solutions, ensuring a positive brand reputation. Influencer & Brand Collaboration Identify and collaborate with beauty influencers, skincare experts, and wellness bloggers to expand brand reach. Manage partnership agreements, content approvals, and influencer campaigns. Track and analyse the performance of influencer collaborations to measure ROI. Paid Social Media Advertising Plan and execute paid ad campaigns on platforms like Facebook, Instagram, and TikTok. Optimize ad performance by A/B testing visuals, captions, and audience targeting. Monitor ad spending and ensure a high return on investment (ROI). Analytics & Performance Reporting Track and analyse social media metrics, including engagement rates, reach, impressions, click-through rates (CTR), and conversion rates. Generate monthly reports with data-driven insights and recommendations. Adjust strategies based on performance trends and audience feedback. Trend Monitoring & Innovation Stay updated with the latest beauty industry trends, social media trends, and platform algorithm updates. Experiment with new content formats such as live sessions, interactive polls, behind-the-scenes content, and encouraging UGC (User-Generated Content). Monitor competitor activity and identify opportunities to differentiate the brand. Collaboration with Other Departments Work closely with marketing, graphic design, product development, and PR teams to align social media efforts with brand campaigns. Coordinate social media promotion for product launches, spa services, brand events, and promotions. Support corporate branding initiatives, including CSR campaigns and sustainability efforts. Crisis Management & Brand Reputation Manage social media crises by addressing negative comments, reviews, or controversies professionally. Must-haves / Qualifications 5+ years' experience managing various social media accounts. Relevant qualification in brand communication and social media. Able to show us the social media accounts that you have been managing in their interviews. Be able to work in office full time for at least the first 3 months, after which hybrids may be considered. Location: Full time in Cape Town. Have a car and be able to drive around if necessary. Good time management and organisation. Able to work under pressure and tight deadlines. Strong writing and verbal communication skills, with an eye for storytelling and brand voice. Preference for candidates with direct luxury spa, skincare and hospitality experience. Experience with Content Creation Tools: Canva, CapCut, Hootsuite, Later, Sprout Social, Meta Business Suite. Must be available and willing to have a weekly meeting with the marketing and communications department to present and explain the work completed and the work in progress, for the week prior. This is an in office role; offices located in De Waterkant from 1 October. Hybrid working conditions will only be considered after loyalty and proper productivity is noticed by the management of the company. Please do not apply if an in office position does not work for you as you will not get a response. We offer a package based on your years of experience in the industry. Only serious candidates to apply. To apply, submit your CV to the provided email. #J-18808-Ljbffr