Retail Store Manager

Join to apply for the Retail Store Manager role at PUMA Group SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application. YOUR MISSION We are looking for an experienced, dynamic, and results‑driven Retail Store Manager to join our team at our Johannesburg Central store . If you are passionate about retail, committed to delivering an exceptional customer experience, and thrive in a fast‑paced environment, this opportunity is for you. The Retail Store Manager will be responsible for strategically managing the store and driving a strong sales culture to achieve or exceed sales targets, KPIs, and profitability goals—positioning PUMA as the Fastest Sports Brand in the World. Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short‑ and long‑term planning, expense control, sales and service. Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards. Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management. Prepare and administer timely and accurate performance appraisals for each member of the store team. Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary. Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees. Responsible for ensuring training programs, both Domestic and Global (required per the role), are successfully completed to drive results within the store. Communicate and provide feedback to Area Manager. Implement, manage and monitor Loss Prevention education, training and awareness programs. Directly responsible for execution and processing of both incoming and outgoing merchandise. Directly responsible for Loss Prevention and Operational compliance within store. Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts. Participate in new store openings and/or store closings; travel may be required. Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area Manager; travel may be required. Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure. Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards. Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner. Required to work non‑traditional hours; weekends, evenings, holidays, overtime may be required. YOUR TALENT Retail Qualification or equivalent. Three to four years of management experience in a focused, customer service‑oriented retail environment (preferably apparel/footwear) with results driven track record. Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups and facilitate store visits. Strong interpersonal, communication and motivational skills. Strong organizational and time management skills. Commercial acumen. Leadership. PC‑skills, MS‑Office knowledge, Outlook, Internet. PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany. PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service and Sales Industries Manufacturing, Retail, and Retail Apparel and Fashion Referrals increase your chances of interviewing at PUMA Group by 2x. #J-18808-Ljbffr