Merchandiser Team Leader

3 weeks ago

Durban, KwaZulu-Natal, South Africa Managed People Solutions Full time
Managed People Solutions is actively seeking a skilled Merchandising Team Leader to join our team. If you're passionate about merchandising and ready to take on a leadership role, we would love to have you on board in Durban, KwaZulu Natal.

Job Purpose

A Merchandising Team Leader is responsible for effectively and efficiently merchandising products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader are fulfilling their KPI's.

Responsibilities

  1. Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers).
  2. Count and determine stock to be merchandised as per SOP.
  3. Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
  4. Merchandise in accordance with SOP and check product quality on the shelf, stock rotation, and price tag.
  5. Keep shelf and back-up area (e.g. store room) clean, tidy, and uncluttered in accordance with housekeeping SOP.
  6. Execute merchandising activities as per cycle brief.
  7. Be polite with customers and, where needed, escalate to management to resolve issues. Provide feedback on customer complaints, queries, and requests.
  8. Communicate and upkeep knowledge of product and promotions according to the cycle brief.
  9. Effectively record merchandising activities as per standard.
  10. Execute calls as per call cycle.
  11. Advise manager on identified opportunities in the store (e.g. additional display and merchandising space).
  12. Advise manager on out of stocks as per SOP.
  13. Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
  14. Ensure that each merchandiser is executing effectively in trade according to the KPI's laid out by the client.
  15. Daily monitoring of merchandisers' activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
  16. Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated, and sorted out.
  17. Deliver customer satisfaction by managing customer communication. This includes recording and promptly acting upon customers' complaints, queries, and requests and providing feedback accordingly as per communication SOP and contact grid.
  18. Actively build relationships with customers by engaging in active communication, resolving issues where required, etc.
  19. Ensure that all escalated queries and challenges are effectively dealt with and resolved.

Requirements

  1. Grade 12
  2. Merchandising experience
  3. 12 months experience in an FMCG merchandising environment (Beneficial)


Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful. #J-18808-Ljbffr

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