Quality Assurance

Join to apply for the Quality Assurance - role at Somewhere Seeking LATAM-based candidates who are LATAM citizens, as well as South African citizens who are currently based in South Africa. Only English CVs will be accepted. Position : Quality Assurance Specialist Working Schedule : 8am-5pm EST Salary Range :$1500-$2000 USD Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client) Role Overview We are seeking a Quality Assurance (QA) Specialist to support its growing client base by reviewing and validating large, complex application documents submitted to state health departments. This is a high-volume, detail-intensive, internal-facing role. You will review 100–200 page client applications against state-specific regulations and internal standards to ensure accuracy, completeness, and compliance—quickly and reliably. The ideal candidate brings healthcare industry experience, thrives in a fast-paced environment, and is energized by spotting small but critical details that others miss. Key Responsibilities Review complex health care regulations and update related policies and documents Monitor and track changes in state and federal health care regulations to ensure company policies remain in compliance Develop plans of correction for clients based on health department survey results Write and update lengthy state and federal licensing guides to provide critical information at the fingertips of clients Document Review & Quality Control Review 100–200 page client applications and related documentation for accuracy, completeness, and compliance with state health department requirements. Complete initial document reviews in 20 minutes or less while maintaining a high level of accuracy. Identify gaps, inconsistencies, or errors in language, data, and formatting that could impact regulatory approval. Compare application content against state-specific guidelines, checklists, and internal templates. Compliance & Standards Alignment Stay current with the unique requirements, terminology, and expectations of different US states in relation to healthcare/senior care licensing and approvals. Apply state-specific rules and internal quality standards consistently across all client documents. Flag any regulatory risks or unclear areas and escalate them appropriately for clarification or remediation. Feedback & Process Improvement Provide clear, structured feedback to internal teams (e.g., writers, consultants, or account managers) on necessary revisions and risk areas. Collaborate to refine templates, checklists, and SOPs to increase accuracy and review speed over time. Contribute insights on recurring quality issues and recommend process or training improvements. Tracking & Reporting Maintain organized records of reviews, decisions, and revisions for internal audit and reference. Track key metrics such as volume of documents reviewed, average review time, and error/defect rates. Communicate risks and priorities clearly to stakeholders to support timely client submissions. Qualifications 3+ years of experience in QA, quality control, testing, or inspection. Healthcare industry experience is required (e.g., healthcare administration, compliance, medical records, health insurance, senior care operations, or similar). Prior experience in document-heavy QA, compliance review, audits, or regulatory documentation is strongly preferred. Familiarity with US healthcare and/or state-level regulatory environments is a significant advantage. Strong attention to detail with excellent analytical and problem-solving skills. Familiarity with QA tools, methodologies, and best practices. Ability to interpret technical documents, specifications, and data. Strong communication skills and ability to work effectively with cross-functional teams. Basic proficiency with documentation, reporting, and quality monitoring tools. Exceptional attention to detail; you notice small inconsistencies in text, numbers, and formatting. Proven ability to work quickly and accurately, especially with long and repetitive documents. Strong reading comprehension and the ability to interpret policy, regulatory, or technical language. Highly organized and methodical, with a strong sense of ownership over quality. Adaptable and quick to learn varying state requirements; comfortable switching between different rule sets. Strong English language skills, both written and verbal. Comfortable working remotely, with reliable communication and documentation habits. Referrals increase your chances of interviewing at Somewhere by 2x #J-18808-Ljbffr