Lead Telecom Network Operations Manager
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About the Role
Our client, a prominent telecommunications service provider in Stellenbosch, Western Cape , is seeking a dynamic and experienced Lead Telecom Network Operations Manager. This senior position is responsible for overseeing the day-to-day operations of the company's extensive network infrastructure, ensuring high levels of availability, performance, and reliability. The ideal candidate will have a strong background in network operations, team leadership, and process improvement within the telecoms industry . You will lead a team of skilled network operations engineers and technicians, fostering a culture of continuous improvement and operational excellence. This is a key role in ensuring seamless service delivery to our client's customer base across South Africa . The role offers a significant opportunity to shape operational strategies and drive efficiency in a growing market.
Key Responsibilities
- Lead, mentor, and manage a team of network operations engineers and technicians, setting performance goals and providing regular feedback.
- Oversee the monitoring, troubleshooting, and resolution of network incidents and service disruptions to minimize downtime.
- Develop and implement operational procedures, best practices, and service level agreements (SLAs) for network operations.
- Manage the network operations center (NOC) and ensure effective incident management, problem management, and change management processes.
- Collaborate with network planning and engineering teams to ensure smooth deployment of new services and network upgrades.
- Drive initiatives for network performance optimization and capacity management.
- Ensure compliance with all relevant industry regulations and security standards.
- Manage vendor relationships related to network operations tools and services.
- Prepare regular reports on network performance, incident trends, and operational efficiency to senior management.
Requirements
- Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
- Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or team lead capacity.
- Proven experience managing complex IP networks, mobile core networks, and related infrastructure.
- Strong understanding of ITIL frameworks and their application in network operations.
- Experience with network monitoring tools, NMS systems, and ticketing systems (e.g., ServiceNow, SolarWinds).
- Excellent leadership, communication, and problem-solving skills.
- Demonstrated ability to manage and motivate technical teams in a high-pressure environment.
- Familiarity with cloud technologies and their impact on network operations is a plus.
- The role requires a hybrid working arrangement, with regular presence required at our Stellenbosch, Western Cape office.
Benefits
- Attractive salary and performance-based incentives.
- Comprehensive medical and retirement benefits.
- Generous annual leave and opportunities for professional development.
- Leadership role with significant impact on network operations.
- Work in a technologically advanced environment in Stellenbosch .
- Car allowance and fuel benefits.
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