Healthcare Client Support Specialist
2 weeks ago
ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. Our client is transforming the way nurses connect with healthcare facilities by offering an on-demand staffing platform — think “Uber, but for nurses.” We help healthcare facilities find qualified nurses to fill shifts quickly and efficiently, while empowering nurses to choose shifts that fit their schedule. We’re looking for a dedicated, tech-savvy Client Support Specialist to join our remote team. You’ll be the first line of support when things don’t go as planned—helping nurses, facilities, and patients with time-sensitive issues during the off-hours. PLEASE NOTE: Working Hours: This role requires you to work EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory) . Work Environment: This is a fully remote working role. Internet Requirements: Afixed fibre line with a minimum speed of25 Mbps (upload & download) and the ability to support awired Ethernet connection is mandatory.Applicants without a fixed fibre line cannot be considered. Power Backup: Areliable power backup solution is required to manageload shedding and power outages .Applicants without a power backup cannot be considered. What You'll Do: Monitor and respond to incoming inquiries from nurses and facilities via call, chat (Intercom), and our app. Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed. Coordinate last-minute shift changes or emergencies with urgency and professionalism. Keep patients informed of any updates that may affect their care. Collaborate with a global remote team, sharing responsibilities and stepping in when needed. Document issues clearly and thoroughly for seamless handovers. Previous experience in customer support, healthcare coordination, or scheduling preferred. Strong English communication skills—both written and spoken. Ability to stay calm under pressure and problem-solve independently. Comfortable working EST hours, including weekends and holidays (mandatory) . Proficient with mobile and web-based applications; quick to learn new tools. Self-driven, reliable, and a collaborative team player. Bonus Points If You Have: Experience supporting nurses or working in a healthcare-adjacent role. Worked night shifts or irregular hours before. Familiarity with Intercom or similar communication platforms. If you are not contacted within 14 working days, please consider your application unsuccessful. #J-18808-Ljbffr
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WorkFromHome, South Africa Vortala Full timeA fast-growing digital marketing leader is seeking a Remote Client Support Specialist to assist North American clients with website support and digital marketing guidance. You will provide exceptional service and troubleshoot technical issues for healthcare websites. The ideal candidate possesses excellent communication skills and basic HTML, Photoshop, and...
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Remote Healthcare Support Specialist
4 weeks ago
WorkFromHome, South Africa ISTA Personnel Solutions Full timeA global BPO company is seeking a dedicated Client Support Specialist to join their remote team. In this role, you will provide the first line of support to nurses and facilities, addressing time-sensitive issues effectively. Strong communication skills, the ability to work under pressure, and previous customer support experience are essential. This position...
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Remote Client Success Specialist
7 days ago
WorkFromHome, South Africa Vortala Full timeA growing digital marketing leader is seeking a Client Support Specialist to assist North American healthcare clients with their online presence. The role involves answering support inquiries, troubleshooting technical issues, and advising on digital strategies. The ideal candidate possesses strong communication skills, a positive phone demeanor, and a...
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Client Support Specialist Remote
4 weeks ago
WorkFromHome, South Africa Vortala Full timeIntroductionFamily-Friendly Hours & Work from HomeFast-Growing Digital Marketing LeaderIn Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy. Our core values are Trust, Service and Innovation. Our team...
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WorkFromHome, South Africa Vortala Full timeA fast-growing digital marketing leader is seeking a Client Support Specialist to assist North American clients with their practice websites. This full-time remote position offers flexible and family-friendly hours. Key responsibilities include answering support calls, troubleshooting issues, and advising clients on digital marketing strategies. Ideal...
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WorkFromHome, South Africa Vortala Full timeA fast-growing digital marketing leader is seeking a Client Support Specialist to assist clients in managing their practice websites. You’ll provide support via phone, email, and chat, while advising on digital marketing strategies. Strong communication skills and a positive attitude are essential for this full-time, remote role based in South Africa. The...
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WorkFromHome, South Africa Vortala Full timeA growing digital marketing firm is seeking a Client Support Specialist to assist North American clients with their websites and online marketing strategies. This full-time position offers family-friendly hours and the ability to work from home. Responsibilities include managing client inquiries, troubleshooting issues, and providing guidance on digital...
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Remote Intake Verification Specialist
4 weeks ago
WorkFromHome, South Africa ISTA Personnel Solutions Full timeA dynamic BPO company is seeking an Intake Verification Specialist to support US-based healthcare clients. This fully remote role requires attention to detail and experience in documentation verification. Responsibilities include verifying intake documents and ensuring compliance. Applicants must have strong organizational skills and basic computer...
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Client Support Specialist
2 weeks ago
WorkFromHome, South Africa Vortala Full timeClient Support Specialist – Remote – Work From Home Full Time, Permanent. Published 1 day ago. Introduction: Family‑friendly hours & work from home. Fast‑growing Digital Marketing Leader. Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing...
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Client Support Specialist
7 days ago
WorkFromHome, South Africa Vortala Full timeClient Support Specialist - Remote - Work From Home Remote Permanent Full Time Published : 1 day ago Introduction Family-Friendly Hours & Work from Home Fast-Growing Digital Marketing Leader In , Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing...
