Sandton Call Centre Leader: Scale Operations

Key Account Manager job profile-Insurance/Financial Services Operations Call Centre Manager experience essential! Role purpose The Key Account Manager is responsible for the commercial performance and gross profit delivery of a defined portfolio of clients across one or more of JAG Method's product verticals. The role requires end-to-end ownership of the...

VISION STATEMENT:Our vision is to be the center of Excellence in the Funeral Assurance Industry. To offer Services equal to none, in order to propel strong growth for our Company.Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second largest Funeral Assurance Group. Winner of the...

Job Title: Call Centre Manager Location: Sandton, Johannesburg, South Africa (Onsite) Job Type: Fixed-Term / Permanent About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the...

Edge Executive Search Group is seeking a seasoned Operations Manager to oversee and optimize large-scale call centre operations in a dynamic, digital environment. You will lead inbound, outbound, and blended teams, shaping strategies that meet SLAs and CX targets while driving continuous process improvements.You will manage dialer configurations,...

CALL CENTRE MANAGER DEBT COLLECTIONSPortfolio: Government, Corporate, SARS & Education Debt CollectionsKey ResponsibilitiesManage and lead the daily operations of a high-volume debt collection call centre.Develop and implement effective collection strategies to maximise recoveries.Manage, motivate and coach collection agents to achieve individual and team...

Job Description To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives Act responsibly with work related resources to contribute to cost containment. Address customer needs in...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

Quantanite in Sandton, Johannesburg, seeks an experienced Call Centre Manager to oversee daily operations of our contact centre. This onsite leadership role requires strong people management, performance discipline, and stakeholder engagement to meet service and client objectives. You will shape operational strategy, embed best practices, and drive...

We are looking for an experienced Contact Centre Team Leader to lead and develop a team of Contact Centre Sales and Service Consultants, driving strong sales performance, customer service and operational delivery.This role is responsible for owning team results, coaching and developing consultants, maintaining service levels and ensuring that the team...