Universal Banking Team Leader
4 weeks ago
Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career‑enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa, bringing true, meaningful value to our clients and the communities we serve, and creating a real sense of purpose for you. Job Description To oversee a team of Universal Bankers for a Point/s of Representation (POR/s) within client experience, product and laid‑down requirements to drive sales and service objectives. The role ensures effective delivery of sales, service and risk outcomes through people leadership, operational discipline and customer engagement excellence. Key Responsibilities Sales and Service Delivery: Drive the achievement of sales and service targets through effective team performance, client engagement and value‑demand opportunities across multiple channels. People Leadership and Development: Lead, coach and develop a high‑performing team of Universal Bankers through recruitment, performance management, capability building and employee engagement to deliver superior client experiences. Operational and Risk Management: Oversee compliance with all risk, audit and regulatory requirements, ensuring controls are implemented and any irregularities are promptly addressed. Client Experience Management: Guide the team in handling client interactions efficiently and empathetically, ensuring client needs are resolved within agreed standards and aligned to the Bank’s service promise. Performance Insight and Continuous Improvement: Analyse operational and sales reports, identify trends and implement enhancements to optimise branch capability, productivity and client satisfaction. Qualifications Advanced Certificate or National Diploma (NQF6, FAIS Recognised Qualification) Experience A minimum of 3–4 years’ experience in frontline banking, preferably within a branch leadership or supervisory capacity. Proven track record in leading and motivating a sales and service team to meet and exceed performance targets. Demonstrated ability to manage operational processes, ensure compliance with risk and regulatory frameworks, and maintain audit standards. Experience in building client relationships and driving cross‑sell and up‑sell opportunities through a deep understanding of customer needs and available banking solutions. Behavioural Competencies Adopting Practical Approaches and Articulating Information Challenging Ideas and Convincing People Exploring Possibilities and Following Procedures Generating Ideas and Making Decisions Producing Output and Providing Insights Showing Composure and Understanding People Technical Competencies Application & Submission Verification (Consumer Banking) Banking Process & Procedures Client Acceptance & Review Customer Understanding (Consumer Banking) Processing Product Knowledge (Consumer Banking) Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Finance and Sales #J-18808-Ljbffr
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Universal Banking Team Leader
4 weeks ago
Cape Town, South Africa Standard Bank of South Africa Limited Full timeBusiness Segment: Personal & Private Banking To oversee a team of Universal Bankers for a Point/s of Representation (POR/s) within client experience, product and laid down requirements to drive sales and service objectives. The role ensures effective delivery of sales, service and risk outcomes through people leadership, operational discipline and customer...
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Universal Banking Team Leader
3 weeks ago
Cape Town, South Africa Standard Bank Group Full timeCompany Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career‑enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals to businesses of all sizes,...
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Universal Banking Team Leader
4 weeks ago
Cape Town, South Africa Standard Bank of South Africa Limited Full timeBusiness Segment: Personal & Private Banking To oversee a team of Universal Bankers for a Point/s of Representation (POR/s) within client experience, product and laid down requirements to drive sales and service objectives. The role ensures effective delivery of sales, service and risk outcomes through people leadership, operational discipline and customer...
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Universal Banking Team Leader
1 week ago
Cape Town, Western Cape, South Africa Standard Bank Group Full time R1 000 000 - R3 000 000 per yearCompany DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...
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Universal Banking Team Leader
5 days ago
Cape Town, Western Cape, South Africa Standard Bank Group Full time R600 000 - R1 200 000 per yearCompany DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high...
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Universal Banking Team Leader
1 week ago
Cape Town, Western Cape, South Africa Standard Bank Full time R600 000 - R1 200 000 per yearJob OverviewBusiness Segment: Personal & Private BankingLocation: ZA, WC, Cape Town, Capegate BoulevardJob Type: Full-timeJob Ref ID: A-0002Date Posted: 11/5/2025Job DescriptionTo oversee a team of Universal Bankers for a Point/s of Representation (POR/s) within client experience, product and laid down requirements to drive sales and service objectives. The...
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Team Leader, Universal Banking
5 days ago
Cape Town, South Africa Standard Bank of South Africa Limited Full timeBusiness Segment: Personal & Private Banking To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. Key Responsibilities: Provide strategic leadership and direction to the Universal Banking team, ensuring...
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Team Leader, Universal Banking
4 days ago
Cape Town, South Africa Standard Bank of South Africa Limited Full timeBusiness Segment: Personal & Private Banking To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. Key Responsibilities: Provide strategic leadership and direction to the Universal Banking team, ensuring...
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Development Team Leader
1 week ago
Cape Town, South Africa HR Genie Full timeAn exciting position for a Developing Team leader has opened with our client. As Software Development Team Lead you will be playing a key role in the development, testing, installation, documentation and maintenance of our software systems. **Key Skills** 5 Years of software development experience HTML5, CSS3 JavaScript/ES6/TypeScript,...
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Cape Town, South Africa Stanbic Bank Tanzania Full timeA prominent financial institution in Cape Town is seeking a results-driven Universal Banker to drive sales growth and provide exceptional customer service. Ideal candidates will have a National Certificate in Banking and 3-5 years of experience in the banking sector, demonstrating a strong sales track record. This full-time role emphasizes sales strategies...
