Customer Service Administrator
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About the Role Our client, a well-established logistics company, is seeking a diligent and organized Customer Service Administrator to join their operations in Kimberley, Northern Cape . This role is integral to ensuring smooth communication between clients and operational teams, processing orders, and managing customer inquiries efficiently. You will be responsible for maintaining accurate records, coordinating logistics information, and providing support to ensure client satisfaction. The position offers a Hybrid work arrangement, providing a balance between working in our Kimberley office and enjoying remote flexibility. The ideal candidate will have excellent administrative and communication skills and a keen eye for detail.
Key Responsibilities
- Manage incoming customer inquiries via phone, email, and in-person, providing prompt and professional responses.
- Process customer orders, ensuring accuracy and timely submission to relevant departments.
- Maintain customer records and update information in the company's database and CRM system.
- Coordinate with operational teams to track shipments, resolve delivery issues, and provide updates to clients.
- Prepare reports on customer service activities, order volumes, and issue resolution.
- Assist with administrative tasks, including scheduling, correspondence, and document management.
- Ensure adherence to company policies and procedures in all customer interactions.
- Identify opportunities to improve customer service processes and client communication.
- Collaborate with the sales and operations teams to ensure a seamless customer experience.
Requirements
- Minimum of 2 years of experience in a customer service or administrative role.
- Excellent organizational and time management skills.
- Strong written and verbal communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM software is advantageous.
- Ability to work effectively in a Hybrid work environment, balancing office-based and remote tasks.
- A detail-oriented approach and a commitment to accuracy.
- Ability to handle multiple tasks and prioritize effectively.
- Familiarity with the Kimberley, Northern Cape area and its logistics landscape is a plus.
Benefits
- Our client offers a competitive annual salary of approximately R per annum , depending on experience and qualifications.
- The Hybrid work model allows for improved work-life balance.
- Benefits include participation in the company's medical aid scheme and retirement fund.
- We provide opportunities for professional development and training to enhance your skills.
- Join a dedicated team in Kimberley and contribute to a company known for its commitment to service excellence.
- This role provides a solid foundation for career growth.
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