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Sales Consultant, Retail

1 month ago

Johannesburg, South Africa Core Group Full time
Job title : Sales Consultant, Retail - iStore Johannesburg Job Location : Gauteng, Johannesburg Deadline : December 21, 2024 Quick Recommended Links
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Responsibilities:

Customer Engagement:

  • Engage and build positive relationships with customers to understand their needs and requirements.
  • Provide exceptional customer service by offering product knowledge, advice, and assistance.
  • Demonstrate a thorough understanding of various products, features, and benefits to effectively answer customer queries and make recommendations.
  • Serve as the primary point of contact for customers to ensure a seamless sales experience.
  • Maintain regular follow-up and communication with customers to nurture ongoing relationships.

Sales Management:

  • Achieve sales targets through effective lead generation, prospecting, and conversion strategies.
  • Develop and implement sales techniques to increase customer interest and drive sales growth.
  • Collaborate with the sales team to identify potential sales opportunities, market trends, and customer needs.
  • Conduct product demonstrations and presentations to potential customers.
  • Prepare and present sales proposals, negotiate terms, and close deals.
  • Monitor and track sales activities, customer interactions, and market feedback for reporting purposes.

Product Expertise:

  • Continuously acquire and update product knowledge, including features, benefits, and competitor offerings.
  • Conduct regular research on market trends, customer preferences, and competitor activities to provide accurate and up-to-date information to customers.
  • Identify opportunities to enhance existing products or suggest new product ideas based on customer feedback and changing market demands.
  • Actively participate in product trainings and ensure mastery of technical knowledge.

Requirements:

Education and Experience:

  • Bachelor's degree in business, marketing, or a related field is preferred.
  • Proven experience in sales or relevant customer-facing roles.
  • Familiarity with the sales process and techniques.

Skills and Abilities:

  • Excellent communication and interpersonal skills.
  • Strong negotiation and persuasion abilities.
  • Customer-oriented approach with a passion for providing exceptional service.
  • Able to understand and fulfill customer needs by recommending appropriate solutions.
  • Ability to work independently and as part of a team.
  • Proficient in using CRM and other sales software/tools.
  • Good organizational and time management skills.
  • Self-motivated with a results-driven attitude.
  • Adaptability to changes and ability to thrive in a dynamic environment.

Additional Requirements:

  • Availability to work flexible hours, including evenings and weekends.
  • Valid driver's license and willingness to travel, if required.

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