ICT Technician

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Description

People Coordination; 

• Plan, organise, lead and control activities to ensure sub-functional objectives are met or exceeded. 
• Ensure effective communication within department.Provide Desktop and LAN Support.

Provide desktop and LAN support, by: 

• Identifying, troubleshooting and resolving software and hardware problems. 
• Liaising with relevant service providers to resolve hardware problems.
• Installing relevant hardware as required per user. 
• Installing relevant software as required per user. 
• Providing systems support to users in the event of system failure.
• Installing and relocating hardware and coordinating equipment servicing. 
• Coordinating arrangements for briefings and demonstrations of new systems. 
• Keeping abreast of current technology and latest trends. 
• Performing general maintenance of ICT infrastructure. 

Administer & Maintain ICT Network.

• Conduct ICT network administration, by: 
• Setting-up network user profiles. 
• Configuration of network printers and providing user access. 
• Configuration of directories, menus and drive-mappings. 
• Administering and monitoring the network to provide a stable and responsive environment. 
• Assisting staff with the use of network resources. 
• Troubleshooting network problems and monitoring thereof (e.g. file server traffic, usage and performance). 
• Advising and assisting users in backup and restore procedures for local drives. 
• Maintaining backup logs. 
• Ensuring anti-virus software is current. 
• Maintaining an up-to-date inventory of software and hardware. 

Incident Management & Reporting.

• Maintain ICT Service Desk. 
• Keeping log of reported problems. 
• Prepare monthly and quarterly ICT reports.

Requirements

• Grade 12
• Certificate A+/N+/ITIL/COBIT/MCP (Advantageous) 
• National Diploma or Degree in Information Technology/Information Systems/Computer Science 
• Honours Degree in Information Technology/Information Systems/Computer Science (Advantageous) 
• 3 years operational experience in Information Technology 
• Valid Code B Driver’s License.

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