Current jobs related to Senior Manager Channel and Digital - Johannesburg - TransEra Solutions

  • Executive: Digital Channels

    5 months ago

    Johannesburg, South Africa Nedbank Full time

    **Position Title** **Executive: Juristic Digital Channels** - Job Family- Project, Process and Product - Career Stream- Product - Leadership Pipeline- Manage Function **Job Purpose** - Design and deliver unified industry-leading juristic digital client channels that enable delightful client-centric journeys and experiences. The digital channels align to...

  • Digital Channels Service Manager

    6 days ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    re you passionate about driving exceptional digital service delivery? We're looking for an experienced Digital Channels Service Manager to lead our digital self-service environment, ensuring optimal system availability, integrity, and world-class customer experience. Key Responsibilities: - Service Excellence: Ensure customers consistently receive top-tier...

  • Digital Banking Channel Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Energy At Work Full time

    Are you a seasoned professional looking for a challenging role in digital banking? Energy At Work is seeking an experienced Digital Banking Channel Manager to lead our digital self-service environment.About the RoleWe are looking for someone with strong leadership and communication skills to oversee the Digital Channels environment, ensuring optimal system...

  • Digital Channels Service Manager

    7 days ago

    Johannesburg, South Africa Energy At Work Full time

    re you passionate about driving exceptional digital service delivery? We're looking for an experienced Digital Channels Service Manager to lead our digital self-service environment, ensuring optimal system availability, integrity, and world-class customer experience.Key Responsibilities:Service Excellence: Ensure customers consistently receive top-tier...

  • Digital Channels Service Manager

    7 days ago

    Johannesburg, South Africa Energy At Work Full time

    re you passionate about driving exceptional digital service delivery? We're looking for an experienced Digital Channels Service Manager to lead our digital self-service environment, ensuring optimal system availability, integrity, and world-class customer experience.Key Responsibilities: Service Excellence : Ensure customers consistently receive top-tier...

  • Digital Channels Strategist

    2 weeks ago

    Johannesburg, Gauteng, South Africa People Source Full time

    Key Responsibilities:• Establish and manage social media presence on various platforms.• Develop and implement sales campaigns across digital channels.• Recommend new approaches and channels for effective content delivery.• Oversee content creation and publishing across platforms.• Collaborate in the design of the company's website and internal...

  • Digital Content Manager

    6 months ago

    Johannesburg, South Africa Megan Frg Consulting Full time

    Digital content manager - African Channels **Location**: Randburg, Johannesburg **Salary**: R420,000 - R480,000 per annum negotiable **About the role**: **Requirements**: Relevant tertiary education in journalism, digital communications, project management etc Five-plus years’ experience as a digital content manager and digital writer in a professional...

  • Digital Channels Manager

    2 months ago

    Johannesburg, Gauteng, South Africa People Source Full time

    Job Title: Digital Channels ManagerWe are seeking a highly skilled Digital Channels Manager to join our team at People Source. As a Digital Channels Manager, you will be responsible for managing social media and website content management, as well as establishing social media pages on identified channels.Key Responsibilities:Manage sales campaigns and...

  • Digital Banking Channel Operations Manager

    7 days ago

    Johannesburg, Gauteng, South Africa Energy At Work Full time

    We are looking for an experienced Digital Banking Channel Operations Manager to lead our digital self-service environment at Energy At Work.Key Responsibilities:Service Delivery Excellence: Ensure optimal system availability, integrity, and world-class customer experience through our self-service channels by coordinating maintenance and optimizing channel...

  • Digital Channels

    5 months ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **Who are we**: A multi-disciplined creative agency specialising in through-the-line marketing solutions for some of the biggest brands in the country. **Who are we looking for**: A social media manager with at least 2 years experience in social media and content management in an agency to work from the agency in Bedfordview. **What will you do**: - In...

  • Digital Channels Manager

    1 month ago

    Johannesburg, Gauteng, South Africa People Source Full time

    Job Title: Digital Channels ManagerWe are seeking a highly skilled Digital Channels Manager to join our team at People Source. As a key member of our financial services team, you will be responsible for managing social media and website content across various platforms.Key Responsibilities:Establish and manage social media pages on identified channelsDevelop...

  • Digital Channels Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa People Source Full time

    Job Title: Digital Channels ManagerPeople Source is seeking a highly skilled Digital Channels Manager to join our team in Illovo. As a key member of our financial services team, you will be responsible for managing social media and website content management, leveraging your IT abilities to drive business growth.Key Responsibilities:Establish and manage...

  • Digital Channels Manager

    2 months ago

    Johannesburg, Gauteng, South Africa People Source Full time

    Job Title: Digital Channels ManagerWe are seeking a highly skilled Digital Channels Manager to join our team at People Source. As a key member of our financial services team, you will be responsible for managing social media and website content across various platforms.Key Responsibilities:Establish and manage social media pages on identified channelsDevelop...

  • Digital Channels Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa People Source Full time

    Job Title: Digital Channels ManagerWe are seeking a highly skilled Digital Channels Manager to join our team at People Source. As a key member of our financial services team, you will be responsible for managing social media and website content across various platforms.Key Responsibilities:Establish and manage social media pages on identified channelsDevelop...

  • Digital Channels Manager

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Digital Channels Manager - Financial Services - Illovo. Superb role for a BCom Business or BSc Information systems with 2 to 4 years of experience managing social media and website content management is essential, together with a high degree of IT ability. Financial Services Industry exposure will be highly advantageous. Establish social media pages on...

  • Digital Channels Manager

    2 months ago

    Johannesburg, South Africa People Source Full time

    Digital Channels Manager - Financial Services - Illovo. Superb role for a BCom Business or BSc Information systems with 2 to 4 years of experience managing social media and website content management is essential, together with a high degree of IT ability. Financial Services Industry exposure will be highly advantageous. Establish social media pages on...

  • Digital Channels Manager

    2 months ago

    Johannesburg, South Africa People Source Full time

    Digital Channels Manager - Financial Services - Illovo. Superb role for a BCom Business or BSc Information systems with 2 to 4 years of experience managing social media and website content management is essential, together with a high degree of IT ability. Financial Services Industry exposure will be highly advantageous. Establish social media pages on...

  • Senior Channel Development Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Elite Search and Selection Full time

    Elite Search and SelectionAre you a results-driven professional with a passion for technology and channel management? Do you have a proven track record of successfully onboarding new channel partners and achieving sales targets? We're looking for a skilled Channel Development Manager to join our team.Key Responsibilities:Develop and execute strategies to...

  • Digital Accounts Manager

    5 months ago

    Johannesburg, South Africa MB Digital Full time

    **Digital Manager Job Description** **Job Purpose** The **Digital Accounts Manager’s **main role is to develop, implement and oversee the digital marketing strategies of our clients and ensure that their digital goals are met. The Digital Accounts Manager’s focus is on advertising, digital marketing, and e-commerce. The Digital Accounts Manager is...

  • Senior Channel Development Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Elite Search and Selection Full time

    Job DescriptionWe are seeking a highly motivated and experienced Channel Development Manager to join our team at Elite Search and Selection.About the Role:The successful candidate will be responsible for developing and executing strategies to drive growth and revenue through our channel partners in the ICT industry.Key Responsibilities:Develop and maintain...

Senior Manager Channel and Digital

3 months ago

Johannesburg, South Africa TransEra Solutions Full time

SENIOR MANAGER: CHANNEL AND DIGITAL | JOHANNESBURG

R1,850,000 CTC PER ANNUM

Our client is a leading full-service commercial Bank, is looking for a Senior Manager: Channel and Digital to join their team. The company operates across ten African countries, the UAE and UK, with representative offices in China, India and Lebanon. Theyre evolving to redefine the power of relationship.

JOB MISSION:

The Senior Manager: Channel and Digital at the client will be responsible for driving the development, implementation, and management of the banks digital channels and platforms.

The role focuses on enhancing customer experience through innovative digital solutions, ensuring seamless integration across all customer touchpoints, and optimizing digital banking services to align with the banks strategic goals. The Senior Manager will work closely with cross-functional teams to deliver a cohesive digital strategy that meets the evolving needs of the banks customers

REPORTS TO:

CIO

YOUR DAY TO DAY

Digital Strategy Development and Execution:

  • Lead the formulation and execution of the banks digital strategy, ensuring alignment with overall business objectives
  • Identify opportunities for digital innovation and transformation within the bank's channels, including mobile banking, internet banking, and emerging digital platforms
  • Oversee the design, development, and deployment of digital banking products and services to enhance customer engagement and satisfaction
  • Monitor industry trends, competitor activities, and technological advancements to ensure the bank remains competitive in the digital space

Channel Management and Optimization:

  • Manage and optimize the banks digital channels to ensure a seamless and consistent customer experience across all platforms
  • Work with product, IT, and marketing teams to ensure digital channels are user-friendly, secure, and aligned with customer needs
  • Analyze customer feedback, usage data, and market trends to continuously improve digital offerings
  • Oversee the integration of digital channels with traditional banking services to provide an omnichannel experience

Customer Experience Enhancement:

  • Develop and implement strategies to enhance customer experience through digital channels, focusing on personalization, convenience, and security
  • Use data analytics to gain insights into customer behaviour and preferences, informing the design and development of new digital products
  • Ensure that all digital platforms are accessible, responsive, and provide a superior user experience
  • Address customer issues and feedback promptly, working with relevant teams to resolve any challenges related to digital services

Leadership and Team Management:

  • Lead, mentor, and develop a high-performing team, fostering a culture of innovation, collaboration, and excellence within the digital banking space
  • Ensure the team is equipped with the necessary skills, resources, and support to achieve their objectives
  • Promote cross-functional collaboration to drive digital initiatives and ensure successful implementation across the organization

Risk Management and Compliance:

  • Ensure that all digital channels and products comply with regulatory requirements and internal policies, including data privacy, cybersecurity, and financial regulations
  • Identify and mitigate risks associated with digital banking, ensuring robust security measures are in place
  • Work closely with the legal, compliance, and IT teams to address any regulatory or security concerns

Performance Monitoring and Reporting:

  • Track and analyze key performance indicators (KPIs) for digital channels, providing regular reports to senior management on channel performance, customer engagement, and ROI
  • Develop and implement strategies to improve channel performance based on data insights and customer feedback
  • Present recommendations for new digital initiatives and investments to enhance the banks digital capabilities

MINIMUM ROLE REQUIREMENTS:

  • Bachelors degree in Business Administration, Information Technology, Digital Marketing, or a related field; an MBA or relevant postgraduate qualification is highly desirable
  • A minimum of 8-12 years of experience in digital banking, channel management, or a similar role within the financial services industry, with a strong focus on digital transformation
  • Proven track record of managing digital channels and delivering innovative digital solutions that enhance customer experience
  • Strong understanding of digital banking technologies, trends, and regulatory requirements in South Africa
  • Must know how to build mobile and web applications

SKILLS OR SPECIALIZED KNOW HOW:

  • Experience in leading cross-functional teams and managing complex projects in a fast-paced environment
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong communication, negotiation, and stakeholder management abilities
  • Technical proficiency with digital banking platforms and tools
  • Digital Innovation and Transformation
  • Customer-Centric Approach
  • Channel Management and Optimization
  • Data-Driven Decision Making
  • Strategic Thinking and Execution
  • Leadership and Team Development
  • Risk Management and Compliance
  • Excellent Communication and Interpersonal Skills