Member experience consultant – omnichannel care

17 hours ago

johannesburg, gauteng, South Africa PPS Recruitment Full-time

PPS Recruitment in Johannesburg seeks a customer service consultant to be a primary contact for PPS members and stakeholders, delivering personalised, knowledgeable support across phone, email, Whats App and web chat in an omnichannel environment.

You will own engagements from start to resolution, build trust, uphold service standards, and collaborate with Life Operations and Digital Service teams to enhance the member experience while adhering to governance and SLAs. #J-18808-Ljbffr