Key Account Manager

Job Description

Job Type Full time

City Johannesburg

State/Province Gauteng

Country South Africa

ROLE PURPOSE

To support the New Business Development Execs in deliveringhigh-quality service and solutions to clients in the records management space.The Key Account Manager plays a critical role in maintaining clientsatisfaction, ensuring operational excellence, identifying opportunities togrow business within existing accounts through add-on services and solutionsand actively identify newbusiness leads for respective New Business Development Exec.

To crosssell and upsell the company products and services to existing clients toachieve agreed sales and service targets.

Toactively resolve all client queries that have been escalated to Key Account Manager within a reasonable timeframe.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Client Relationship & Support

• Serve as the primary day-to-day contact forassigned clients.
• Ensure timely resolution of service requestsand queries.
• Maintain strong client relationships andsupport retention efforts.

Onboarding Support

• Assist in the implementation and onboarding ofrecords management solutions.
• Troubleshoot issues and elevate complexproblems.

Business Development

• Identify and pursueadd-on businessopportunitieswithin existing accounts.
• Monitor client usage and proactively suggestenhancements or new services.
• Actively identify newbusiness leads for respective New Business Development Exec.
• Collaborate with the New Business Development Exec todevelop tailored proposals and presentations.
• Meet and exceed salestargets

OperationalCoordination

• Ensure accurate documentation of clientinteractions and service changes.
• Ensure all ServiceLevel agreements are current and valid.
• Prepare reports and insights for internal andclient review
• Ensures effectivedocumentation and records management as defined within the customer’sdocument retention strategy by informing customers of past due dates.

Requirements

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Degree in Business Administration, MarketingManagement, Information Management, or related field.
• 3 – 5 years of experience in a client-facingrole customer service experience and at least 3 years sales experience.
• Must have excellent communication and interpersonal skills.
• Must pay attention to detail
• Strong technical aptitude and ability tounderstand and explain digital storage and compliance solutions.
• Proven ability to identify and pursue businessgrowth opportunities.
• Proficiency in Microsoft Office and CRMsystems
• Understanding of records management systems, imageprocessing and cloud storage platforms, and compliance frameworks.
• Ability to translate technical features intobusiness value.
• Customer Focus: Dedicated to meeting client needs and building trust.
• Initiative: Proactivelyidentifies opportunities and takes action.
• Attention to Detail: Ensures accuracy in documentation and service delivery.
• Collaboration: Works effectively with cross-functional teams.
• Communication: Clearly conveys information to clients and internalstakeholders.
• Problem Solving: Approaches challenges with a solution-oriented mindset.

Own car and Drivers licence essential.

Competitive Salary on offer with commission