Operations Director – Logistics Zimbabwe

Key Responsibilities

Strategic Leadership

• Develop and implement the company's operational strategy aligned with overall business objectives.
• Provide executive leadership across all logistics operations within Zimbabwe.
• Identify growth opportunities and drive continuous operational improvement initiatives.
• Develop long-term operational plans to support expansion and increased profitability.
• Participate in executive management meetings and contribute to overall business strategy.
• Establish operational KPIs and monitor business performance.
• Drive a culture of accountability, continuous improvement, and operational excellence.

Logistics & Supply Chain Management

Oversee and optimise:

• Transport Operations
• Fleet Management
• Warehousing
• Distribution
• Inventory Management
• Cross-border Logistics
• Supply Chain Planning
• Route Optimisation
• Last Mile Delivery
• Customer Service Operations

Ensure efficient movement of goods while maintaining service levels and cost control.

Transport Operations

• Manage national and cross-border transport operations.
• Ensure optimal fleet utilisation.
• Improve vehicle productivity and asset performance.
• Monitor delivery performance and turnaround times.
• Develop transport optimisation strategies.
• Reduce transport costs without compromising service.
• Ensure compliance with transport legislation.
• Manage third-party transport providers where applicable.

Fleet Management

Responsible for the overall performance of the fleet including:

• Fleet utilisation
• Vehicle maintenance
• Fuel management
• Driver performance
• Accident management
• Fleet replacement planning
• Vehicle tracking systems
• Preventative maintenance programmes
• Cost optimisation

Warehouse Operations

Provide strategic oversight of warehouse operations including:

• Inventory accuracy
• Warehouse productivity
• Stock control
• Goods receiving
• Dispatch operations
• Picking and packing
• Warehouse layout optimisation
• Labour productivity
• Equipment utilisation

Ensure warehouses operate safely, efficiently, and cost-effectively.

Supply Chain Optimisation

• Analyse current supply chain performance.
• Identify process improvements.
• Reduce operational waste.
• Improve inventory turns.
• Improve customer service levels.
• Enhance supplier performance.
• Improve demand planning.
• Optimise procurement support processes.

Financial Management

Responsible for the operational financial performance including:

• Budget preparation
• Operational forecasting
• Cost management
• Profitability improvement
• CAPEX planning
• OPEX management
• Financial reporting
• Cost reduction initiatives
• Resource allocation

Monitor operational budgets and ensure financial targets are achieved.

Customer Relationship Management

• Maintain strong relationships with key customers.
• Ensure service level agreements (SLAs) are achieved.
• Resolve major customer escalations.
• Drive customer satisfaction initiatives.
• Improve service delivery performance.
• Support business development through operational excellence.

People Leadership

Lead and manage large operational teams including:

• Regional Managers
• Operations Managers
• Transport Managers
• Warehouse Managers
• Fleet Managers
• Distribution Managers
• Supervisors
• Administration Teams

Responsibilities include:

• Performance management
• Leadership development
• Succession planning
• Recruitment
• Coaching and mentoring
• Employee engagement
• Workforce planning

Health, Safety & Compliance

Ensure full compliance with:

• Zimbabwe Labour Laws
• Road Transport Regulations
• Occupational Health & Safety legislation
• Environmental standards
• Company policies
• Customer compliance requirements
• Quality management systems

Promote a strong safety culture across the organisation.

Risk Management

• Identify operational risks.
• Develop mitigation strategies.
• Implement business continuity plans.
• Reduce operational disruptions.
• Manage insurance-related operational risks.
• Ensure disaster recovery readiness.

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