Marine Sports Operations Manager
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About the Role
Our client, a premier coastal resort and leisure provider, is seeking an experienced Marine Sports Operations Manager to lead their water-based activities division in Richards Bay, KwaZulu-Natal . This exciting role requires a seasoned professional with extensive experience in managing marine operations, water sports, and associated safety protocols. You will be responsible for the overall success of the marine sports center, including program development, staff management, equipment maintenance, and ensuring an unparalleled experience for guests seeking aquatic adventures. The ideal candidate possesses strong leadership skills, a deep understanding of maritime safety, and a passion for delivering exceptional guest services in a beautiful beachfront setting in KwaZulu-Natal .
Key Responsibilities
- Oversee all marine sports operations, including boat rentals, waterskiing, jet skiing, kayaking, and other water-based activities.
- Develop and implement a diverse range of marine sports programs and excursions.
- Ensure strict adherence to all maritime safety regulations and resort policies.
- Manage the maintenance, repair, and inventory of all marine equipment and vessels.
- Recruit, train, schedule, and supervise a team of marine sports instructors, guides, and boat operators.
- Manage the budget for the marine sports department, focusing on profitability and cost control.
- Enhance guest satisfaction through high-quality service and memorable experiences.
- Develop and maintain strong relationships with local maritime authorities and suppliers.
- Implement marketing strategies to promote marine sports offerings to resort guests and the local community.
- Respond effectively to emergencies and manage crisis situations at sea or on the water.
Requirements
- Minimum of 5 years of experience in marine operations management or a similar role in the hospitality or adventure tourism sector.
- Valid maritime certifications (e.g., skipper's license, safety management certificates) as required by South African maritime law.
- Proven experience in managing water sports and boating activities.
- In-depth knowledge of maritime safety procedures and risk management.
- Strong leadership and team management abilities.
- Excellent communication, customer service, and problem-solving skills.
- Experience with budget management and financial reporting.
- Proficiency in relevant marine operations software and standard office applications.
- Ability to work flexible hours, including weekends and public holidays, to meet operational demands.
- A strong commitment to environmental sustainability and responsible tourism practices.
Benefits
- Competitive annual salary and performance-based bonuses.
- Accommodation allowance or subsidized housing options.
- Comprehensive health insurance and retirement fund contributions.
- Opportunities for professional development and certifications.
- Staff discounts on resort amenities and activities in Richards Bay, KwaZulu-Natal .
- A challenging and rewarding role in a stunning coastal environment.
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