QA Team Leader x2

Job Purpose TheQA Team Leader is responsible for managing the Quality Assurance (QA) team, ensuring adherence to call monitoring, evaluation, and performance improvement processes. This role plays a key part in maintaining and improving the quality of customer interactions, identifying performance gaps, and driving continuous improvement in line with...

Job Purpose TheQA Team Leader is responsible for managing the Quality Assurance (QA) team, ensuring adherence to call monitoring, evaluation, and performance improvement processes. This role plays a key part in maintaining and improving the quality of customer interactions, identifying performance gaps, and driving continuous improvement in line with...

Job PurposeThe QA Team Leader is responsible for managing the Quality Assurance (QA) team, ensuring adherence to call monitoring, evaluation, and performance improvement processes. This role plays a key part in maintaining and improving the quality of customer interactions, identifying performance gaps, and driving continuous improvement in line with...

A leading talent management company in Johannesburg is seeking a QA Team Leader to manage the Quality Assurance team. The successful candidate will be responsible for overseeing call monitoring, evaluating performance, and implementing quality improvement processes. The role requires solid experience in quality assurance within a call center, along with...

A leading talent management firm in Johannesburg seeks a QA Team Leader to manage a team focused on quality assurance. This role involves supervising QA analysts, ensuring adherence to monitoring standards, and facilitating training and coaching to enhance performance. Required qualifications include a Matric certificate, a clean ITC and criminal record, and...

Company Descriptionfibertime is South Africa's fastest-growing telco, building affordable, pay-as-you-go internet access for township communities across the country. Our mission is simple: connect everyone to great, affordable internet — for R5 a day, no T&Cs.With operations expanding across all major provinces and a growth pipeline of over 2 million homes...

Job Title: QA Team Leader (DD)Location: Johannesburg, South Africa (Onsite)About UsQuantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work...

Overview Creating purposeful careers as we build the future of contact centre solutions CallForce is an award‑winning BPO service provider of innovative customised contact centre solutions from South Africa to the global market. Responsibilities Provide strong leadership and mentorship to a team of sales representatives. Set performance expectations and...

**Listing reference**: cartr_000669 **Listing status**: Online **Position summary** **Industry**:Call Centre Industry**Job category**:Sales Assistant**Location**:Johannesburg**Contract**:Permanent**EE position**:No**Introduction** - We’re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re looking...

Quality Assurance Consultant x2 **Description**: The Quality Assurance Consultant / Coach will be required to listen to customer service calls conducted by a team of Funeral Customer Services Consultants. **Purpose of Job**: Perform quality assurance/quality control through monitoring and review of insurance customer service phone calls and...