Ucc Engineer

14 hours ago

johannesburg, gauteng, South Africa Boardroom Appointments Full-time

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Proven experience in fulfilling customer orders and implementing UCC solutions and products.
Specific experience with the following UCC solutions:
- SIP Trunks
- Hunt Lines
- HPBX (Hosted Private Branch Exchange)
- MPBX (Managed Private Branch Exchange)
- Contact Centre Solutions
- Web Ex
- Operator Connect
- Microsoft Teams (including Direct Connect)
- Call Recording Solutions
Technical Proficiency:
- Experience with Net Axis APIO.
- Experience with Broad Works.
- Familiarity with Yealink and Polycom phones.

Required Certifications

Networking and Communication Certifications:
- CCNA (Cisco Certified Network Associate)
- Ribbon SBC (Session Border Controller) Certification
- Broad Works Certification
UCC Specific Certifications:
- Web Ex Technical Certification
- Call Cabinet Training

Responsibilities

Implement and configure UCC solutions for various clients.
Work closely with customers to understand their requirements and deliver tailored UCC solutions.
Integrate and troubleshoot SIP trunks, Hunt Lines, HPBX, MPBX, and Contact Centre solutions.
Set up and manage Web Ex, Operator Connect, and MS Teams Direct Connect.
Configure and maintain Call Recording solutions.
Utilize Net Axis APIO and Broad Works platforms effectively.
Ensure seamless operation of Yealink and Polycom phones within the UCC ecosystem.
Provide technical support and training to clients on deployed solutions.
Stay updated with the latest industry trends and technologies related to UCC.