Warehouse & Logistic Manager

Position: Warehouse and Logistics Manager

Reports To: Commercial Manager - Operations

Area: Warehouse

Number of Reportees: 1

Overall Responsibility:

To provide efficient administrative and operational support to the warehouse and logistics functions. This role supports the daily coordination of order processing, invoicing, inventory updates, and logistics documentation, ensuring a smooth workflow that assists internal teams and external customers. The Operations Administrator reports directly to the Warehouse & Logistics Manager and plays a key role in executing the team's administrative processes.

1. Logistics

• Manage primary distribution orders from co-packers, including order tracking, delivery scheduling, transport bookings, purchase orders and invoices, product date requirements, and transport documentation.
• Coordinate with warehouse and transport teams to ensure timely dispatch and collection of orders.
• Manage customer orders to ensure deliveries are completed on time and in full (OTIF).
• Monitor and update order statuses, providing timely feedback to internal teams and customers.
• Manage the full logistics network, including outsourced and company-managed transport, while ensuring competitive rates across all routes.
• Engage with customers and distribution centres to improve order efficiency and identify opportunities to reduce cost-to-serve.
• Manage relationships with key suppliers, logistics service providers and customer distribution centre contacts.
• Coordinate the transportation of raw materials to contract packers and warehouses.
• Ensure tracking information and relevant logistics updates are communicated to stakeholders.
• Oversee the day-to-day management of the operational inbox and ensure queries and requests are addressed promptly.

2. Warehouse

• Manage the full function of the warehouses (own and outsourced SG)
• Ensure sufficient stock to fulfil orders in the right warehouse while staying within the stock days target
• Overall accountability for the CHEP account
• Get warehouse stock counts from all regions, check invoices and reconcile stock balances.
• Manage warehouse efficiency, process and ensure implimentation of safety protocols.
• Setup and Implimentation of all warehouse and logistical SOP's.
• Ensure damages/stock loss are minimised and protocols in place to mitigate

3. Invoicing and Administrative Support

• Prepare and process shipping and operational invoices.
• Assist Finance with billing accuracy and documentation submission.
• Maintain accurate records of deliveries, shipments, returns, PODs, and GRVs.
• Ensure movements are captured on ERP to ensure stock and invoicing flow remains seamless
• Review transport invoices before handing over for processing.

4. Exports

• Control al 6. Reporting l exports from SA - Commercial Invoices, Packing List, BOL/AWB, COI all relvent transport documentation
• Ensure exports leave in a timely manner

5. Certification

• Ensure all orgainc movement is tracked and captured on Mass Balance.
• Ensure Mass balance is up to date.
• Sufficient paper trail of all organic products are saved in a timely manner.

6. Reporting

• Report on SOH weekly to team, alert any stock out issues and manage blocked stock.
• Monthly stock on hand reports (SA) + Ageing Weekly Case Fill Reports Compile monthly warehousing and distribution files for management presentation.
• Management stock movement sheet