Branch Manager – Aftermarket Mining

3 weeks ago

middelburg Mpumalanga, South Africa Job Masters Full time

Role Purpose: The Branch Manager will be responsible for overseeing the efficient operation of a regional depot supplying aftermarket mining and construction equipment parts and spares. This role acts as the on-the-ground representative of Head Office, ensuring operational excellence, customer satisfaction, and strict compliance with company policies, while driving depot growth and profitability. Minimum requirements: Diploma/Degree in Supply Chain, Logistics, Business, or related field (preferred). 5+ years experience in depot/warehouse management, preferably in the mining, construction, or industrial parts sector. Solid understanding of aftermarket parts distribution, inventory management, and logistics. Strong computer literacy (ERP systems, MS Office). Valid drivers licence. Key Responsibilities: Depot Operations & Inventory: Manage daily depot operations including receiving, storage, dispatch, and stock control. Maintain optimal stock levels based on head office forecasts and regional demand. Ensure all goods are handled, stored, and dispatched in line with quality and safety standards. Conduct regular stock counts and reconcile variances with Head Office. Customer Service & Sales Support: Act as the primary local contact for customers in the region. Provide technical support and guidance on aftermarket parts and spares. Co-ordinate with Head Office sales team to fulfil orders and resolve customer issues. Foster strong customer relationships to encourage repeat business and market growth. Administration & Reporting: Submit weekly and monthly reports to Head Office covering stock, sales, expenses, and performance KPIs. Ensure all depot transactions (invoices, purchase orders, delivery notes) are processed accurately and on time. Adhere to all company financial controls, credit management policies, and compliance procedures. Logistics & Supply Chain: Co-ordinate incoming deliveries from suppliers or Head Office distribution centres. Manage outbound dispatches to customers with an emphasis on accuracy and timeliness. Liaise with transport providers to ensure cost-efficient and reliable logistics solutions. People & Compliance: Supervise depot staff (if applicable), including drivers, warehouse clerks, and support staff. Enforce health, safety, and environmental compliance in line with company and industry standards. Train and develop team members to ensure service and operational standards are met. Key Performance Indicators (KPIs) Stock accuracy and availability | On-time, error-free customer order fulfilment. Depot profitability and cost management. Compliance with head office policies and reporting deadlines. Customer satisfaction and repeat business in the region. Competencies & Attributes: Strong leadership and decision-making ability. Customer-centric with excellent communication and relationship-building skills. Highly organized, detail-oriented, and results-driven. Ability to work independently while maintaining close alignment with Head Office. High integrity and accountability. Salary offer: Negotiable dependant on skills/experience

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