National Training and Development Manager
3 weeks ago
- 5 years in a Senior Training Capacity.
- Background in developing teams, ideally in Customer Service within the Hospitality industry (Not essential).
- Well-written training materials in above-average English language skills
- Background in teaching and facilitation to large groups.
- Skills development
- Knowledge of EE submissions and all training and skills-related legislation.
- Budgeting and cost analysis for the whole department.
- Customer Relationship Management and HR Management qualification or related.
- Excellent communicator, resourceful, and passionate.
- High emotional intelligence and empathy skills.
- Resolve all training requirements for various customer operations.
- Develop and maintain documents for various processes and assist in preparing appropriate development plans for the same.
- Provide optimal level of customer service to all customers.
- Design and maintain training courses for all materials and develop appropriate computer applications for manuals.
- Coordinate with various employees and provide feedback to all stakeholders.
- Maintain high-level knowledge of products and services.
- Facilitate in providing training sessions, develop appropriate objectives, and ensure achievement for same.
- Provide training to all operations teams as per requirement.
- Maintain records of all associated training materials and manuals.
- Provide technical support to all recruits and provide training on all human resources related to the job.
- Monitor all client issues and provide training to resolve all service-related queries.
- Ensure optimal levels of customer satisfaction and compile all feedback to analyse the work of employees.
- Provide support to all national and regional training programs.
- Participate in various team and store meetings.
- Managing a national service team.
- Driving consistency across the country.
- Implementing incentive drives.
- Driving company culture.
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