Head Of Customer Success
11 hours ago
Job Title: Head of Customer Success Location: Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveHead of Customer Successto lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. Key Responsibilities Customer Success Leadership Own the end-to-end customer experience and define scalable customer success strategies to support growth. Establish and track KPIs, processes, and team goals aligned with business objectives. Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. Sales Enablement & Channel Coordination Enable the consultative sales process through client communications across email, SMS, and social platforms. Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. Support third‑party and social commerce sales channels in coordination with marketing and sales teams. Post‑Sales Operations & Aftersales Support Manage client onboarding and equipment setup, coordinating installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support. Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. Shipping, Damage, and Returns Management Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes. Process Improvement Monitor recurring operational pain points and identify opportunities for automation or process streamlining. Collaborate cross‑functionally to implement improvements that enhance internal efficiency and client experience. Qualifications Minimum 5 years of experience in a client‑facing operations or customer success role, with at least 2 years in a leadership capacity. Background in e‑commerce operations; Shopify and QuickBooks experience strongly preferred. Outstanding written and verbal communication skills. Strong analytical and problem‑solving skills with attention to detail. Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. What We Offer A remote‑first, globally distributed team and flexible work environment. The opportunity to lead a high‑impact function within a fast‑growing brand. A collaborative, passionate culture driven by innovation and a love for coffee. Important: All applicants must submit their CV inEnglish. Submissions in other languages will not be considered. #J-18808-Ljbffr
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Head of Customer Success
2 weeks ago
WorkFromHome, South Africa Pro Coffee Gear Full timeJob Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveHead of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to...
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Global Head of Customer Success
2 weeks ago
WorkFromHome, South Africa Pro Coffee Gear Full timeA leading e-commerce company is looking for a Head of Customer Success to lead its global customer experience function. This strategic remote role involves owning the customer journey, establishing success metrics, and mentoring a high-performing team. Applicants should have at least 5 years of experience in customer success operations and a background in...
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Global Head Of Customer Success
11 hours ago
WorkFromHome, South Africa Pro Coffee Gear Full timeA leading e-commerce company is looking for a Head of Customer Success to lead its global customer experience function. This strategic remote role involves owning the customer journey, establishing success metrics, and mentoring a high-performing team. Applicants should have at least 5 years of experience in customer success operations and a background in...
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WorkFromHome, South Africa Pro Coffee Gear Full timeA growing e-commerce company is seeking a Head of Customer Success to lead its global customer experience function. This remote role involves managing an effective customer success team to drive satisfaction and operational excellence. Candidates should have over 5 years of customer-facing experience, with at least 2 years in leadership. Knowledge of...
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Customer Success Manager
3 weeks ago
WorkFromHome, South Africa Sellsius Full timeOur client is seeking a Client Success Manager to build strong, ongoing relationships with their Managed Service Provider (MSP) partners - the equivalent of “customers” in their industry. This role is ideal for someone who thrives on building relationships, solving problems, and delivering measurable value to partners in a fast‑growing technology...
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Customer Success Manager
2 weeks ago
WorkFromHome, South Africa Sellsius Full timeOverview Our client is seeking a Client Success Manager to build strong, ongoing relationships with their Managed Service Provider (MSP) partners - the equivalent of "customers" in their industry. This role is ideal for someone who thrives on building relationships, solving problems, and delivering measurable value to partners in a fast-growing technology...
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Customer Success Manager
4 weeks ago
WorkFromHome, South Africa Passion Full timeEmpower creators. Champion their success. Scale impact. We’re - and we’re on a mission to make the world more confident and passionate. Our app‑building platform helps 15,+ Creators share their brilliance with over, users (and counting) worldwide. We’re now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making...
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Global Customer Success Leader
11 hours ago
WorkFromHome, South Africa Pro Coffee Gear Full timeA leading e-commerce company is seeking a Head of Customer Success to lead its global customer experience initiatives. This strategic remote role requires a candidate with at least 5 years of experience in customer success operations and a strong background in e-commerce, particularly with tools such as Shopify and QuickBooks. Join a passionate team focused...
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Customer Success Manager
4 days ago
WorkFromHome, South Africa Aerobotics Full timeAbout Aerobotics Aerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing...
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Customer Success Manager
3 weeks ago
WorkFromHome, South Africa HIREXE Full timeJob Title: Customer Success Manager (Remote - EST Time Zone) Location: Remote (Must be available during Eastern Time business hours) Employment Type: Full-Time About Us: A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture. As we...
