2Nd Line It Service Desk
3 weeks ago
Global Recruiter | Business Developer | Management Our UK-based client is aninnovative technology solutions providerspecialising in IoT, voice & data, cyber security, IT, cloud, and mobile services. They pride themselves on their responsive support, deep technical expertise, and people-first approach. Due to continued growth, they're looking for an experienced2nd Line IT Service Desk Engineer to join their team and help deliver exceptional technical support to UK clients remotely. This is a remote position open to those living anywhere in South Africa. Duties & Responsibilities Provide 2nd line remote technical support to a wide range of business clients. Diagnose, troubleshoot, and resolve software, hardware, and network issues efficiently. Administer, configure, and maintain Microsoft environments, including: Exchange: Message Trace and Archiving Emails SharePoint: Setup, configuration, and permissions management Intune: App Deployment and Defender Policies configuration Support and manage Windows desktop and server environments. Perform Active Directory administration (user creation, group policies, permissions). Manage patching, endpoint protection, and device security through Intune. Build and deploy new systems, devices, and software applications. Document all support activities in the service desk system with accuracy and clarity. Collaborate with 1st line engineers and elevate issues as needed. Maintain SLA targets for response and resolution times. Deliver excellent customer, ensuring clear communication and professionalism. Skills, Experience & Requirements Minimum of3 years' experiencein aService Desk Engineer / IT Support role within aManaged Service Provider (MSP). Proven2nd Line Supportexperience managing remote users and complex IT incidents. Strong working knowledge of Exchange Message TraceandEmail Archiving SharePoint Setupand management Intune App DeploymentandDefender Policy Configuration Excellent knowledge ofWindows OSandMicrosoft Office applications. Experience withActive Directory,user permissions, andGroup Policy. Strong troubleshooting and analytical skills. Excellent written and verbal communication abilities. Customer-focused attitude with the ability to work in a fast-paced, ticket-driven environment. Desirable Qualifications (Not Essential) Degree or diploma in IT, Computer Science, or related field. Microsoft certifications (MS-, MD-, AZ-, or similar). Familiarity withRMM tools,cloud environments, andnetwork troubleshooting. Load Shedding Applicants must be able to ensure they can maintain internet and power during office hours. #J-18808-Ljbffr
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WorkFromHome, South Africa Future Teams Full timeA leading technology solutions provider is seeking a 2nd Line IT Service Desk Engineer to provide remote support to UK clients from anywhere in South Africa. The ideal candidate will have at least 3 years of experience in IT support, strong troubleshooting skills, and excellent communication abilities. This remote role offers the opportunity to work in a...
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Hybrid 2nd-Line IT Support: Azure
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WorkFromHome, South Africa Surgo Hr & Training Full timeA leading recruitment and training firm in Cape Town is seeking a Dutch 2nd Line Service Desk Analyst. Responsibilities include troubleshooting IT issues, providing excellent customer service, and collaborating with teams. Candidates should have experience in Azure and Office 365 and possess strong communication skills. The role offers hybrid working...
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Hybrid 2Nd-Line It Support
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WorkFromHome, South Africa Surgo Hr & Training Full timeJob Overview A leading recruitment and training firm in Cape Town is seeking a Dutch 2nd Line Service Desk Analyst. Responsibilities Responsible for troubleshooting IT issues, providing excellent customer service, and collaborating with teams. Qualifications Candidates should have experience in Azure and Office and possess strong communication skills....
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Dutch-speaking 2nd-Line IT Support: Azure
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WorkFromHome, South Africa Advania UK Full timeJoin to apply for the Support Services Engineer - 2nd Line role at Advania UK We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a...
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WorkFromHome, South Africa The Legends Agency Full timeA dynamic technology services company is seeking a Remote Support Engineer 2nd Line to provide high-quality support to a diverse international client base. The ideal candidate will have over 3 years of experience in IT support, along with strong troubleshooting and customer service skills. This remote position offers a salary range of R40k-R60k, fostering a...
