Senior UX/UI Designer

2 days ago


Midrand, South Africa Boardroom Appointments Full time

Senior UX/UI Designer Key Responsibilities Design and Conceptualization: Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI. Customer Experience Mapping: Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis. Customer Needs/Experience Research: Conduct research and analyze data to develop a sound understanding of customer segments, trends, needs, and expectations. Product and Solution Development: Define and deliver products and services that meet customer needs by selecting the best possible approaches within established systems. Internal Client Relationship Management: Build effective working relationships and provide high-quality professional services to support delivery of business strategy and plans. Improvement / Innovation: Identify shortcomings and suggest improvements to existing processes, systems, and procedures. Improvement / Innovation (cont): Deliver plans for small elements of change management programs. Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools, and processes, including testing. Personal Capability Building: Act as subject matter expert. Maintain external accreditations and an in-depth understanding of emerging regulations and industry best practices Education Matric / Grade 12 / SAQA Accredited Equivalent (Essential) Relevant design-related qualification (degree / diploma / certificate) (Essential) Experience 5+ years UX/UI design experience (Essential) Experience in the Financial Services industry (Advantageous) #J-18808-Ljbffr



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