Field Engineer

About KONE At KONE, we make people’s journeys safe, convenient, and reliable through cutting-edge elevator and escalator solutions. As a global leader in the industry, we’re passionate about innovation, safety, and delivering exceptional service to our customers. Join our dynamic team in Durban and help us elevate the future of urban mobility The Opportunity We’re seeking an energetic and skilled Field Engineer to join our maintenance team in Durban. In this critical role, you’ll provide technical expertise to resolve complex issues, support our maintenance technicians, and ensure the safety and performance of KONE’s elevators and escalators. As a role model for KONE’s values—Care, Customer, Collaboration, and Courage—you’ll drive quality service and foster proactive communication with customers and end-users. Key Responsibilities Resolve complex technical issues assigned by the Technical Helpdesk (THD) on both KONE and various Non-Kone Equipment (NKE) products, providing remote and on-site support to maintenance technicians. Conduct technical due diligence for new equipment (KONE or competitor products) as requested by sales or supervisors. Identify and address technical issues or safety hazards in equipment to prevent callouts, creating sales leads where applicable. Perform tests and final inspections on KONE and non-KONE (NKE) elevators and escalators to ensure compliance with safety and performance standards. Provide feedback to the THD Manager on product improvements, repair needs, or methods to reduce callouts and enhance safety. Provide timely, professional feedback on all requests assigned to you by the THD Manager. Identify technical competence gaps for maintaining new equipment and communicate them to the Maintenance Supervisor or THD Manager. Troubleshoot and resolve issues with remote monitoring and alarm systems. Plan and manage workload effectively in collaboration with the THD Manager. Uphold safe working practices, adhering to KONE’s maintenance and safety protocols to protect end-users and colleagues. What we are looking for Education N6 Diploma in Mechanical or Electrical Engineering or a related qualification, plus an elevator trade test certificate. Experience Minimum 5 years of experience in elevator installation and/or maintenance. Experience as a Field Engineer/Adjuster in the Elevator & Escalator Industry would be advantageous. Skills & Qualifications Strong problem-solving and analytical skills to tackle complex technical challenges. Knowledge of non-KONE (NKE) products is an advantage. Experience with escalator maintenance is a plus. Excellent communication skills for collaborating with teams and engaging with customers. Valid driver’s license and willingness to travel to client sites as needed. Available to travel on short notice to support teams with high-profile client requests or urgent requests in their respective regions. Available to work overtime for urgent requests on short notice. Ability to work independently from the line manager and coordinate with respective teams in their regions where support is provided. Attributes: Enthusiastic, proactive, and committed to safety and quality. What do we offer? Great dynamic team promoting a collaborative environment Total reward elements that engage and motivate our employees and help us make KONE a great place to work Comprehensive learning and development programs covering a wide range of professional skills Engaging job with a position description and clear targets Regular feedback through performance discussions Opportunities for individual development Mentoring and coaching programs Flexibility, trust, and respect Value-based culture, behavior,s and ethics Sustainability and innovation Working for a successful organization Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link, which can sometimes land in the spam folder. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on #J-18808-Ljbffr