Specialist: Broker Consultant

Specialist: Broker Consultant (Rosebank) Insurance and Asset Management is best positioned to provide comprehensive investment and asset management offerings, as well as insurance solutions, to our African clients. Our goal is to meet our clients’ financial needs by offering holistic advice and competitive solutions during significant transition points in their lives. With our expertise in the Standard Bank Group, we are uniquely equipped to serve the financial needs of African clientele seeking trusted guidance on investment, insurance, and asset management solutions. In fact, we go far beyond what you’d expect from financial services – all to make sure our clients have seamless access to a comprehensive range of services, through a pioneering digital ecosystem. Purpose To provide advice & support to brokers & IFA's that engenders their trust & support in selling Liberty business to their clients. Develop, maintain & grow business relationships to increase market share through execution of defined sales objectives. 2 - 3 years experience in a similar environment Minimum Qualifications Bachelors Degree and Professional Qualifications (Level TBA: Pre-2009 was L5) in Finance Economics and Accounting Process Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective. Ensure business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions. Provide product training in order to ensure the transfer of product knowledge, enabling appropriate recommendations to clients. Ensures that underwriting practice and rules are fully understood and appreciated. Resolves any new business and servicing obstacles and blockages to increase Broker/IFA satisfaction and positively influence service perception. Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures. Proactively solves problems, determines root‑cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation. Plan for own task execution and advises on improvements related to area of specialisation. Customer Provide sound consulting services and recommendations based on customer needs, current information and trends. Informs, educates and up skill partners in sales and relationship mngt capabilities across the range of SBFC, products and services to ensure customers retention and increased sales revenue and growth. Provides a basic competitor analysis that enables a better understanding of relative product value, features, advantages and benefits across the range of SBFC products. Provides opportunity plans and insights to advisory partners on existing and new marketing opportunities across the range of SBFC products within and outside of existing client base. Develops basic insights into client needs and solutions that enables trust and confidence in continued and productive direct support interactions with advisory partners. Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance. Finance Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation. Learning and Growth Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge. Contribute positively to own area‑specific knowledge improvement associated with area of specialisation. Governance Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and elevate risks where necessary. Research and Information Gathering (Basic) Insurance principles and practice (Intermediate) Reporting and Interpretation (Basic) Customer Advice (Technical) (Basic) Insurance products and services (Intermediate) Persuading and Influencing (Basic) Professional/Technical learning (Basic) Entrepreneurial and commercial thinking (Basic)Interpersonal Effectiveness (Basic) Problem Solving and Analysis (Basic) Teamwork and Cooperation (Basic) Communicating with Impact (Basic) Relationship Management and Networking (Basic) Customer Orientation (Basic) Liberty Values IAM is an equal opportunity employer and are committed to creating an inclusive environment for all employees. As part of our commitment to Diversity, Equity and Inclusion, we encourage applications from people with disabilities. Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no 2409) #J-18808-Ljbffr