Head Of Operations

Location: Johannesburg (Hybrid : 3 days in office) Salary: Competitive salary experience-dependent Start Date: February / March Reporting To: Board About tma tma is a fast-growing creative marketing agency specialising in content creation, social media strategy, influencer management, eventing, PR, and graphic design. We proudly partner with global and local brands including and not limited to: Sol de Janeiro, Hermès, Bvlgari, Chanel, and NARS. Role Overview The Head of Operations & Commercial is responsible for commercial performance, operational efficiency, delivery quality, and people leadership across the agency. This role is hands‑on, fast‑paced, and high‑impact, ideal for someone who wants to help scale a growing creative business. Working with luxury and cosmetics brands is a big plus. Key Responsibilities Commercial Oversight of revenue, margins, forecasting, and profitability Management of client campaign budgets end‑to‑end Sales strategy, client acquisition, retention, and upsell Pricing, proposal development, and new revenue streams Managing and strengthening top‑tier client relationships Operations Building and optimising agency‑wide systems, processes, and workflows Overseeing daily business performance and delivery operations Resource planning, efficiency improvements, and capacity management Identifying and resolving operational bottlenecks before they Escalate Managing internal and external stakeholders Leading the full tma team across disciplines Setting KPIs, conducting performance reviews, and ensuring accountability Developing talent through coaching, training, and structured feedback Driving a culture of ownership, creativity, excellence, and results Managing recruitment, including hiring and role transitions Creating and implementing tma's growth strategy together with the Board Preparing monthly Executive Committee operational and commercial reports Supporting investor and funding conversations where relevant Support full revenue and margin management Oversee cash flow, budgeting, and forecasting Ensure profitability through strategic pricing and resource alignment Present monthly commercial performance updates to the Board Build and manage the commercial pipeline Drive acquisition, retention, and upsell initiatives Develop new offerings aligned with market needs Strengthen key client accounts and expand scopes Position tma as a strategic creative and social partner Operational Excellence & Delivery Oversight Own daily agency operations end‑to‑end Implement scalable systems, processes, and workflows Manage timelines, deliverables, and cross‑team workflow routing Monitor operational KPIs and introduce corrective actions Ensure consistency, speed, and quality across all functions Lead and inspire a multidisciplinary team Set KPIs, manage performance reviews, and enforce accountability Reassign priorities and resources as business needs evolve Build a culture of high performance, agility, and ownership Develop internal talent and support career growth Strategic Leadership Translate the Board's vision into clear operational execution Guide organisational design and resourcing strategy Prepare monthly Executive Committee reports Contribute to investor and partner conversations Support long‑term strategic decision‑making Qualifications & Experience Minimum 5 years' experience in a marketing, creative Working with luxury and cosmetics brands is a big plus. Proven operational leadership experience Experience driving commercial growth and overseeing P& L components Degree in Business, Marketing, or related field Johannesburg-based and willing to travel Valid driver's licence Preferred MBA or advanced business qualification What We Offer Competitive salary based on experience Profit share Commission on new clients 21 days annual leave Hybrid working (3 days in office) Employee discounts across all client brands Full autonomy and authority in leading operations and commercial functions Opportunity to shape your future and help scale a growing creative agency In Summary This role is built for a strong commercial and operational leader ready to take ownership of tma's next phase of growth. You will lead across operations, commercial strategy, people, delivery, and performance — with the opportunity to grow into one of the most influential roles in the business. Apply now by emailing your CV to #J Ljbffr #J-18808-Ljbffr