Senior Site Reliability Engineer

Company Description What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company empowering manufacturers, distributors, and wholesalers to thrive in complex B2B commerce. Our mission is simple: help businesses build stronger relationships through seamless digital commerce. At Sana Commerce, you’ll join a team that’s bold, growth-oriented, and customer-obsessed, where every engineer has real ownership and impact. About the role We’re looking for a Senior Site Reliability Engineer (SRE) to enhance the reliability, performance, and scalability of our global e-commerce platform. You’ll play a critical role in building resilient systems, automating infrastructure, and driving observability across Azure and Kubernetes environments. This is a hands‑on engineering role where you’ll blend reliability strategy with real‑world execution, keeping today’s systems healthy while shaping the ones we’ll depend on tomorrow. Job Description What you’ll do Lead incident response and postmortems, drive investigations, document learnings, and implement permanent fixes to prevent recurrence. Manage and optimize Azure Kubernetes environments, own cluster configurations, performance, cost control, and security best practices. Build observability systems, develop dashboards, alerts, and metrics using Dynatrace, Honeycomb, ElasticSearch, Grafana/Kibana, and Azure Monitor (KQL). Automate for resilience, write reliable scripts in PowerShell, Bash, Python, or C#, embedding logging, rollback, and version control. Implement Infrastructure-as-Code, design and maintain Terraform, Bicep, or ARM templates to standardize and automate deployments. Optimize system performance, identify bottlenecks through deep monitoring, dump analysis, and right-sizing of cloud resources. Collaborate across engineering teams, integrate reliability principles into CI/CD pipelines and the broader SDLC. Participate in on‑call rotations, lead during critical incidents, ensuring lasting fixes and operational excellence. Qualifications What you’ll bring 5+ years in SRE, DevOps, or Cloud Infrastructure roles with experience in large-scale, distributed systems. Strong Azure and Kubernetes expertise (production‑level). Proven ability in observability engineering using Dynatrace, Honeycomb, Elastic, Grafana/Kibana, or Azure Monitor. Skilled in PowerShell, Bash, Python, or C#, with an automation-first mindset. Proficient in Infrastructure-as-Code (Terraform, Bicep, ARM). Solid grasp of TCP/IP, networking fundamentals, and performance tuning. Strong communicator able to translate complex technical findings into clear, actionable insights. Certifications preferred: Microsoft Certified: Azure Administrator Associate Certified Kubernetes Administrator (CKA) Why you’ll love working here Impact from day one – Join a scale‑up where your ideas shape how global businesses operate online. Continuous learning – Access a structured onboarding rated 9.1/10 by previous hires, mentorship, and feedback culture. Hybrid flexibility – Work from our Cape Town office 3 days per week and from home 2 days. Career growth – Expand your technical and leadership scope in a company built for long‑term success. Our values At Sana Commerce, our values drive everything we do: Champions of Our League – We deliver lasting success, balancing quick wins and long‑term value. Supercharge Our Customers – We help our customers lead and succeed. Determined to Grow – We embrace feedback and challenges to raise the bar. Bold Together – We take risks, collaborate deeply, and support each other. Ready to build reliability that scales? Apply now and help shape the foundation of our next‑generation SaaS platform. #J-18808-Ljbffr