Customer Success Consultant
3 weeks ago
ENVIRONMENT: A highly driven & articulate Customer Success Consultant with B2B Sales experience is urgently wanted to join the Pretoria team of a dynamic provider of Information Management Solutions. Your core role will be to maintain excellent customer relationships through effective service delivery & assisting Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. You will actively resolve all client queries that have been escalated within a reasonable timeframe while actively identifying leads for respective Key Account Managers. The successful candidate will require a B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management with a minimum of 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain. You need to be skilled at networking, possess strong business acumen, be able to present and communicate information, meeting customer expectations and delivering results. DUTIES: Ensure that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios. Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe. Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction. Ensure that clients’ portfolios data integrity is accurately maintained. Assist with preparing and presenting business proposals to both existing and new potential customers. Maintain close relationships with the Account Managers in order to capitalise on opportunities identified. Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SaaS, and physical solutions. Ensure effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates. Deal with, resolve and report on issues, concerns and complaints as relates to your portfolio or allocated clients. REQUIREMENTS: Qualifications – B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management. Experience/Skills – At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain. Excellent command of the English language. Must have excellent communication and interpersonal skills. Must pay attention to detail. Must be focused on achieving results. Must be a team player. Must have business acumen and be able to communicate at all levels. Must be highly computer literate. Demonstrate excellent organisational skills. Relating and Networking. Presenting and communicating information. Writing & Reporting. Planning & Organising. Delivering results and meeting customer expectations. Following instructions and procedures. Adapting and responding to change. Coping with pressures and setbacks. Working with People (Relationship building business). Target Driven. Must have valid driver’s licence with own transport. Desirable to have – Applying expertise and technology. Learning and researching. Entrepreneurial and commercial thinking. Territory Planning. Inspire action on Debtors. Time Management (Response Time). Adhere to timelines. Discipline and organise reports. #J-18808-Ljbffr
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Afrikaans Customer Service Consultant
3 days ago
Centurion, South Africa Customer Loyalty Consultants Full time**CLC JOB DESCRIPTION** **EMPLOYEE**: TBC l **TITLE**: Customer Experience Ambassador **Purpose** To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow ups and maintaining excellent...
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Recoveries Consultant
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Afrikaans Vaps Consultant
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Customer Success Specialist
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Centurion, Gauteng, South Africa Hire Resolve Full time R900 000 - R1 200 000 per yearAn established company that offers advanced geospatial products and services is looking for a Customer Success Specialist to join their team. The Customer Success Specialist is responsible for taking ownership of training and after sales technical support to customers on all relevant geospatial products and solutions and works closely with the rest of the...
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Incident Management Consultants
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Incident Management Consultants
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Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **R 10000 (Negotiable)** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. We are...
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Customer Care Administrator
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Customer Care Administrator
2 weeks ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **ompany Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...
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Customer Experience Ambassador
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Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is recruiting for Night...
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Customer Experience Ambassador
1 day ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. **Purpose**: To assist the...
